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EUC Local Support Technician

MAHLE, Inc Dayton, OH Full-Time
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Go further, faster and be #StrongerTogether! We are more successful together. This is why you have the opportunity to become a star in our team.

Our passion makes us a leading international development partner and supplier to the automotive industry as well as a pioneer for the mobility of the future. Our product portfolio addresses all crucial issues related to powertrain and air conditioning technology - both for e-mobility and vehicles with combustion engines. Today, more than 79,000 employees work on innovative products throughout 160 production locations and 16 major development centers. Our goal is to shape the mobility of tomorrow - let's be #StrongerTogether. Join our team MAHLE.

Your Role & Responsibilities
SUMMARY #This person is responsible for the day to day support of local facility and acts as Field Service support for those issues that cannot be resolved by the shared service center. #The role is responsible for the hardware life cycle and for the coordination and disposal of obsolete equipment. #Position is also responsible for the support of the shop floor IT environment, if applicable in the location. ESSENTIAL DUTIES AND RESPONSIBILITIES #Attends regular meetings with Local Support Team Lead and the other MAHLE IT Local Support Team members. #Reviews tickets on a daily basis for the locations he/she are responsible for. #Responsible for support of shop floor infrastructure. #Ensures all tickets that are assigned are resolved according to established SLA's. #If there are incidents or requests that cannot be resolved by local support staff, these get escalated to the appropriate MAHLE IT Team. #Uses Company software distribution package for the setup and imaging of new PC's. #Is responsible for the deployment, setup of new hardware. #Is responsible for new hire orientation to inform new employees on use of their new hardware and IT Support information. #Is responsible for the return or proper disposal of end of lease equipment. #Follows up on resolution progress with other 2nd and 3rd level IT members in NA on issues that have been escalated. #Meets with local site coordinator on a regular basis to help prioritize both incidents and requests so that the most critical issues are being worked on. #Is knowledgeable of MAHLE General IT Controls, insures that published guidelines and work instructions are being followed, and works with local support staff to insure needed evidence is being collected. #Keeps in contact with key individuals at the locations to keep abreast of any support issues or IT needs. #Verifies that all IT services at the location are running as designed. Any issues that impact a service are reported to the applicable IT staff. #Responds to the needs and questions of IT Customers concerning their access of resources on the network and the operation of various software programs. #Remains abreast of changes in user and system software and hardware requirements. #Ensures location backups are being done and applicable media is stored off site for disaster recovery needs. #Travel may be required to help on special projects.

Your Skills & Strengths
EDUCATION and/or EXPERIENCE #Bachelor's Degree in related field preferred or three years related experience and/or training; or equivalent combination of education and experience OVERTIME #Employees must be able to work additional hours at the end of the shift, additional days during the payroll week which can and will be in excess of forty (40) hours per payroll week.

In addition to work in a great team, we encourage you to reach your personal potential and through outstanding learning and development opportunities. Exciting assignments and personalized support for your career are available to you.

 

Recommended skills

Disaster Recovery
Infrastructure
Backup Devices
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Job ID: 1793426111-2021

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