We are excited to welcome a Business Process Improvement Analyst to our growing team in Dallas, TX.

Why work at EVO?

• Learn from and grow with a worldwide payments industry leader
• Benefit from global career opportunities and advancement
• Thrive in a collaborative culture that supports innovation
• Take advantage of a supportive work-life balance
• Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more

The goal of the role: Our Business Process Improvement Analyst will be responsible for researching, analyzing, and recommending improvements to EVO’s business processes in order to improve overall organizational performance.

What will you be doing?

• Representing and encouraging a continuous improvement culture
• Responsible for Lean/Six Sigma projects that eliminate re-work, provide cost savings, increase revenues and client/customer satisfaction
• Identifying opportunities and issues, and define and manage continuous improvement projects using the Lean Sigma/DMAIC framework
• Directing and controlling all work performed within the project framework of the DMAIC phases
• Engaging with executive leadership to analyze and update processes by utilizing sound process improvement models and techniques
• Communicating effectively with executive leadership, management, peers and business partners on strategy, deliverables, timelines and support needed
• Defining and collecting metrics to identify project progression
• Studying operational and performance data to identify trends and opportunities

You could be a great fit with these qualifications:

• Bachelor’s degree plus a minimum of 3 years of work experience in a contact center, preferably in the payment processing industry
• Lean Six Sigma Green Black Belt Certification preferred
• Thorough knowledge of Six Sigma methodologies or equivalent experience
• Excellent planning and organizational skills, including the ability to work independently on projects of high complexity with minimal supervision
• Understanding and ability to use statistical process analysis
• Strong analytical oral communication and technical writing abilities
• Strong presentation skills
• Ability to maintain confidentiality and instill trust within the organization.
• Demonstrated ability to develop professional relationships and interact with all levels of internal and external clients
• Understanding and ability to use math principles, charts, and graphs
• Upon accepted offer, you will be required to submit to a pre-employment drug test and background check

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.