As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets.
Using a computerized system, responds to customer inquiries in a call center environment. May perform one or more of the following: • Responds to telephone inquiries and complaints using standard scripts and procedures • Gathers information, researches/resolves inquiries and logs customer calls • Communicates appropriate options for resolution in a timely manner • Informs customers about services available and assesses customer needs • Provides functional guidance, training and assistance to lower level staff as mentor • Provides assistance, training and troubleshooting support to lower level staff as mentor • Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems • Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness • All other duties as assigned
We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy.
Help us improve CareerBuilder by providing feedback about this job:
Report this job
Report this Job
Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to ourTrust and Site Security Team
Job ID: 57
privacy and protection,
when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder
Terms and Conditions
for use of our website. To use our website, you must agree with the
Terms and Conditions
and both meet and comply with their provisions.