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Clerk-Call Center

PRWT Services Ocoee Full-Time
$39,845.00 (Careerbuilder est.)
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As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets.

Using a computerized system, responds to customer inquiries in a call center environment. May perform one or more of the following:
• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs
• Provides functional guidance, training and assistance to lower level staff as mentor
• Provides assistance, training and troubleshooting support to lower level staff as mentor
• Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems
• Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness
• All other duties as assigned

We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy.
 

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CareerBuilder Estimated Salary

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$39,845
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Clerk-Call Center
$39,845.00 (Careerbuilder est.)
Estimated Salary: $70K
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Job ID: 57

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