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Clerk-Call Center

PRWT Services Ocoee Full-Time
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As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets.

Using a computerized system, responds to customer inquiries in a call center environment. May perform one or more of the following:
• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs
• Provides functional guidance, training and assistance to lower level staff as mentor
• Provides assistance, training and troubleshooting support to lower level staff as mentor
• Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems
• Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness
• All other duties as assigned

We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy.
 

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Clerk-Call Center
Estimated Salary: $69K
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Founded in 1988 to provide and manage back-office and clerical support services to government and private companies, PRWT has continually expanded its business process solutions operations as well as added facilities management and maintenance services through its acquisition of US Facilities, Inc. in 2000.

PRWT has built solid relationships with its customers by delivering innovative thinking, cost savings, and world-class services that inspire customer loyalty. The Company, based on its values and performance, also has earned a reputation as a value-added strategic partner that consistently exceeds customer expectations. For over two decades, we’ve invested in our employees and in the communities where we work and live.

As a matter of priority, PRWT supports other minority firms and has a reputation for providing them with contract opportunities and mentoring.

PRWT is a high performance, contract supplier of business process solutions, document processing, and facilities management services.

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