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IT Helpdesk Specialist (CS2)

Fast Switch, Ltd. Columbus Full-Time
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Job ID: 44434

IT Helpdesk Specialist. A contract-to-hire opportunity is currently available with our Columbus, Ohio client for an IT Helpdesk Specialist. This role will be expected to provide basic to mid-level end-user support and technical guidance for customers by monitoring ticketing queues and taking service desk phone calls.

Duties and Responsibilities:

  • Troubleshoot and identify root causes of issues and create appropriate solutions based on findings.
  • Coordinate and manage solution implementation and releases.
  • Consult with users to determine needs, system's requirements and functional specifications. Must be able to interface with non-technical users such as Sales Team, Client Executives and remote users.
  • Efficiently manage own work schedule with minimal supervision.
  • Use appropriate software tools to track and publish work status.
  • Use independent judgment to initiate escalation of issues based on monitoring and analysis work queues.
  • Design, document, create, test, implement and maintain computer scripts or programs to meet user needs or as solutions to resolve technical problems.
  • Work independently and as a project team member on multiple projects and with multiple teams simultaneously.
  • Continual analysis of processes, procedures and workflows to improve team efficiency and effectiveness.
  • Create and maintain process and procedure documentation.
  • Manage and supervise support vendors.
  • Use software for asset tracking, inventory, and maintenance contracts.
  • Assume additional responsibilities and performs special projects as needed or directed.
  • Work with infrastructure engineers and be able to backup duties as needed.
  • Promote the mission and core values of the company as well as the concept of Coordinated Health/Care.

Skills and Qualifications:

  • Bachelor's degree in computer science or related field, or equivalent work experience
  • Some computer hardware, software and systems technical support experience preferred
  • Certifications: CompTIA A+, Cisco, MCP, MCSE or equivalent
  • Well-developed oral and written communication skills; strong customer service abilities
  • Able to write reports, business correspondence
  • Some experience in customer service preferred
  • Computer skills: Systems analysis; Microsoft Office applications, Windows 7-10 OS, iOS
  • High technical aptitude
  • High degree of initiative and independent judgment
  • Well-developed analytical and problem solving abilities
  • Must be able to carry out complex technical instructions
  • Highly organized
  • Strong attention to detail

To view all our open positions, please go to: URL blocked - click to apply


Recommended skills

Customer Service
Troubleshooting (Problem Solving)
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Job ID: 44434


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