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IT Helpdesk Specialist (CS2)

Fast Switch, Ltd. Columbus Full-Time
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Job ID: 44434

IT Helpdesk Specialist. A contract-to-hire opportunity is currently available with our Columbus, Ohio client for an IT Helpdesk Specialist. This role will be expected to provide basic to mid-level end-user support and technical guidance for customers by monitoring ticketing queues and taking service desk phone calls.

Duties and Responsibilities:

  • Troubleshoot and identify root causes of issues and create appropriate solutions based on findings.
  • Coordinate and manage solution implementation and releases.
  • Consult with users to determine needs, system's requirements and functional specifications. Must be able to interface with non-technical users such as Sales Team, Client Executives and remote users.
  • Efficiently manage own work schedule with minimal supervision.
  • Use appropriate software tools to track and publish work status.
  • Use independent judgment to initiate escalation of issues based on monitoring and analysis work queues.
  • Design, document, create, test, implement and maintain computer scripts or programs to meet user needs or as solutions to resolve technical problems.
  • Work independently and as a project team member on multiple projects and with multiple teams simultaneously.
  • Continual analysis of processes, procedures and workflows to improve team efficiency and effectiveness.
  • Create and maintain process and procedure documentation.
  • Manage and supervise support vendors.
  • Use software for asset tracking, inventory, and maintenance contracts.
  • Assume additional responsibilities and performs special projects as needed or directed.
  • Work with infrastructure engineers and be able to backup duties as needed.
  • Promote the mission and core values of the company as well as the concept of Coordinated Health/Care.

Skills and Qualifications:

  • Bachelor's degree in computer science or related field, or equivalent work experience
  • Some computer hardware, software and systems technical support experience preferred
  • Certifications: CompTIA A+, Cisco, MCP, MCSE or equivalent
  • Well-developed oral and written communication skills; strong customer service abilities
  • Able to write reports, business correspondence
  • Some experience in customer service preferred
  • Computer skills: Systems analysis; Microsoft Office applications, Windows 7-10 OS, iOS
  • High technical aptitude
  • High degree of initiative and independent judgment
  • Well-developed analytical and problem solving abilities
  • Must be able to carry out complex technical instructions
  • Highly organized
  • Strong attention to detail

To view all our open positions, please go to: URL blocked - click to apply



 

Recommended skills

Scheduling
Testing
Reports
Customer Service
Troubleshooting (Problem Solving)
Maintenance
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Job ID: 44434

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Our reputation is one of straight talk, creative solutions, aggressive pricing, and flawless execution ... outperforming the giants of our industry every day. We embrace the strategy inferred in Winston Churchill's famous quote, "The short road to ruin is to emulate the methods of your adversary." At Fast Switch, we are constantly asking ourselves, "Is there a better way?" Almost every day, we answer, "Yes." Please take a moment to view our site. We hope it provides you the information you need to understand how we can benefit your company or your career.

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