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Customer Service

Vaco Staffing Vinings Full-Time
$15.00/ hour
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Vaco is seeking Customer Service Specialist candidates for a great client in the Smyrna/Cobb/Vinings area. This role will be an extended contract with permanent potential paying $15/hr.

Job Duties

  • Enters and audits all purchase orders including type, amount, total, cost and delivery schedule for the order(s), prepares daily batch sales reports
  • Arranges daily/weekly deliveries, works directly with dispatchers to schedule appointments for timely deliveries and to resolve delivery/schedule issues as they arise according to established department policies and procedures
  • Multi-tasks on a regular basis by keyboarding, order in-take and scheduling as needed
  • Provides timely feedback to the department regarding service failures or customer concerns, while working to assist associates with product inquires
  • Quotes special order product pricing as required using established process
  • Partners with the sales team to meet and exceed customer's service expectations
  • Provides assistance at store level with product knowledge questions
  • Records or files copy of orders received according to date entered into software
  • Reviews inventory; identifies out of stock product by reviewing with internal and external vendors, reports results or needs as directed
  • Works with Customer Service Reps in maintaining stock, provides training in accordance with department/company policies/procedures, assisting with various issues
  • Provide work direction to internal special-order teams and perform administrative duties

Qualifications/Requirements

  • Associate's degree (A.A.) or equivalent from two-year college, minimum of two years customer service experience and/or training or equivalent combination of education and experience
  • Knowledge of inventory software, order processing systems, Microsoft Office Suite and Electronic Data Interchange (EDI), preferred
  • Ability to write/interpret reports, business correspondence and local procedure manuals
  • Ability to speak clearly and effectively with courtesy on the telephone for extended periods of time and in person while taking orders or other tasks associated with the position requirements
  • Ability to present information and respond to questions from groups, managers, customers - internal and external and the general public
  • Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume
  • Ability to apply concepts of basic algebra and geometry
 

Recommended skills

Scheduling
Customer Service
Administration
Sales
Order Processing
Electronic Data Interchange

Location

Salary Details

Based on Job Title, Location and Skills
$15
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Customer Service
$15.00/ hour
Estimated Salary: $69K
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Job ID: CUSTO33195

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Vaco Staffing is a division of the fastest growing recruiting firm in Nashville. Vaco Staffing is a customer-focused, premier provider of administrative, accounting and financial employment solutions. Our internal team is comprised of professionals with over 32 years combined experience in placement and staffing industries. Our strength is our ability to match talented and experienced professionals to the unique business needs of the client. Our team-based approach allows us to develop effective, customized solutions quickly and efficiently. We strive to build long-term relationships, and to provide higher quality service and produce better results. We provide contingent staffing as well as permanent placement in the following areas:



  • Office/ Administrative support
  • Staff Accountants
  • Accounts Payable and Accounts Receivable
  • Credit and Collections
  • Customer Service
  • Bookkeepers


    Vaco Staffing
    is a division of Vaco, LLC. Our sister divisions, Vaco Resources, Vaco Technology, Vaco Financial and Continuum Search provide highly skilled, seasoned professionals for finance, accounting, IT and executive search needs.


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