US
0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Service Manager job in Hampton at Blanchard Equipment Company

Create Job Alert.

Get similar jobs sent to your email

List of Jobs

Apply to this job.
Think you're the perfect candidate?
Service Manager at Blanchard Equipment Company

Service Manager

Blanchard Equipment Company Hampton, SC Full-Time

Position Specifics:

Department:  Service

Reports to:    Corporate Service Manager

Supervises:   Service Clerks/Writers, Service Technicians, Setup Technicians, Ag Tech Students and other service employees

Purpose:

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control.  Attracts, retains, and effectively engages department personnel.

Responsibilities:

  • Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
  • Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
  • Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
  • Coordinates customer clinics, field days, and related promotional events
  • Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
  • Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
  • Reviews work orders for completeness and accuracy prior to customer billing and ensures all billing follows the company’s internal and external credit policies.
  • Ensures all departmental tools, equipment, and vehicles are in good working order
  • Manages recruiting, staffing and employee development activities for employees reporting to this position
  • Communicates to Corporate Service Manager on location facility needs and improvements related to service.
  • Cooperates in efforts to keep the location yard mowed and maintained by making service personnel available to move machinery and maintain the yard appearance.
  • Works collaboratively with sales and parts department in the Customer Account Management (CAM) strategies and providing excellent customer service.

Experience, Education, Skills and Knowledge:

  • Experience managing others preferred
  • Knowledge of Turf and Handheld Equipment preferred
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Ability to write and speak effectively to individuals and groups
  • Basic understanding of financial principles relative to Service Department operations
  • Ability to analyze and interpret internal reports
  • Excellent customer service skills
  • High School Diploma or equivalent experience

Recommended Skills

  • Account Management
  • Billing
  • Claim Processing
  • Customer Satisfaction
  • Customer Service
  • Finance
Apply to this job.
Think you're the perfect candidate?

Help us improve CareerBuilder by providing feedback about this job:

Job ID: VSE0XI0SRA5FQ7EN

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.