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Inbound Call Center Sales, Part-Time (Work from Home) job in UPPR MARLBORO at AAA Mid-Atlantic

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Inbound Call Center Sales, Part-Time (Work from Home) at AAA Mid-Atlantic

Inbound Call Center Sales, Part-Time (Work from Home)

AAA Mid-Atlantic Work from Home/Remote Part-Time
AA Club Alliance is seeking Part-time, Inbound Call Center Associates to join our Member Services Call Center Team! If you are a Sales-driven and Customer focused individual - we want you!

In this role, you'll demonstrate a commitment to enhancing our Member Value by providing exceptional service in a fast-paced, high-volume call center environment. In addition to your hourly base pay, you'll have control over how much you earn through our monthly commission plan while being provided the support you need to achieve your goals. If you want to join an organization that rewards hard work and excellence, AAA is the place for you!

Please note: This position is work from home, but you must live in our territory to be considered.

Virtual Training Requirements:

* Next Class Start Date : Monday, October 17, 2022

* Training Schedule: First 5 weeks, Monday - Friday, 9:00am - 4:30pm (paid training)

* Home wired internet and dedicated, quiet work space required (AAA will provide all computer equipment as needed)

Schedules After Training:

* Part-time Schedules Available up to 25 hours per week

* 1 weekend day per week is required as part of your schedule.

* Day and early evening schedules available

What AAA will provide you:

* $15.00 base pay hourly rate; plus Monthly commission plan (Average earnings are $350 - $500 based on individual performance)

* 8% shift differential for evening hours worked

* 401(k) Retirement Savings Plan - Company match up to 7%

* Wellness and Health Advocate Programs

* Paid Time Off (PTO)

* Educational Assistance

* Child & Family care benefit

* Paid time off to volunteer

* Travel discounts

* Free AAA premier membership

The ideal candidate will:

* Be pleasant, professional, and have a smile in your voice when speaking on the phone (excellent communications skills)

* Deliver extraordinary customer service to ensure member satisfaction

* Answer inbound calls to process new member sales, add-ons, upgrades, automatic renewals and transfers and processing credit card payments

* Help answer questions about AAA products and services

* Provide advice about travel, tours, and directions

* Consistently upsell and cross sell other AAA products and services (discounts, credit cards, insurance, etc.)

* Help our members in their time of need by taking roadside assistance calls and accurately capturing the details of their needs.

* Ability to work overtime and/or holidays as necessitated by business

What we need from you:

* High School Diploma or equivalent.

* (2-5) years of sales and customer service experience

* Excellent Communication Skills

* Strong ability to troubleshoot and multi-task in fast-paced work environment.

* Able to use a Windows based computer with ease.

* Able to secure the appropriate licensing for sales as required

What you will be doing as a Member Contact Associate:

* Operate automatic call distribution (ACD) telephone set and PC running Windows-based and Internet applications.

* Accurately gather, document and respond to members' needs and matches these needs to appropriate and relevant AAA products and services while demonstrating a pleasant and professional telephone manner.

* Deliver extraordinary customer service to ensure member satisfaction and create a positive impact on membership renewal rates.

* Counsels members concerning auto travel requests for TripTiks, maps, and Tour books. Provides verbal road directions to members and answers travel related inquiries.

* Responds to members' requests for information regarding membership related issues. Investigates membership related discrepancies, and maintains existing membership data via online access to membership system.

* Responds to membership sales calls, including processing new member sales, associate add-on memberships, Plus, Plus RV and Premier up grades, automatic renewals and transfers. Uses probing questions to determine members' needs and recommend specific products or services.

* Processes credit card payments for all new memberships, renewals, upgrades and associate member add-ons.

* Enrolls members in Driver Improvement course and Mature Operator's courses. Processes credit card payments at time of enrollment.

* Assists members in obtaining Roadside Assistance by recording accurate information and advising them of service options and procedures.

* Responds to, records and resolves members' concerns. Utilizing the comment tracking system, AIC Web, CRM and e-mail as appropriate to record member feedback for follow up by Member Relations department or other appropriate business lines.

* Asks probing questions to determine member's information/service needs and recommends options. Offers products and services relevant to the members' individual circumstances by reviewing relevant product features and benefits.

* Meets or exceeds measurement standards for sales and service (Occupancy, ASA, A/R, Quality Monitoring, Sales goals).

* Maintains an organized work area.

* Keeps current on new developments, products, services, policy changes, etc. and applies them correctly in performing tasks. Maintains a high level of expertise in technical/functional areas.

.#LI-Remote

#US

AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category:

Customer Service

Recommended Skills

  • Call Centers
  • Communication
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