Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default3

IT Support Technician 1

Henry Schein, Inc Arlington Full-Time
$57,263.00 (Careerbuilder est.)
Apply Now

Henry Schein One delivers connected dental software and services, combined with expert business coaching, to help practices improve every aspect of practice management and grow profits. Our platform for integrated applications lets dental technology connect, share data and automate more tasks, creating a new digital workflow that helps teams work smarter and more efficiently. Our advanced integration improves each stage of the patient experience – from first contact and scheduling, to delivery of treatment and recurring care. Henry Schein One unifies market-leading software, web tools, support and patient services into the one platform that is a standard for connecting all practice dental technology.
 
JOB OVERVIEW:  
 
This position is responsible for providing basic, first line, technical support of IT related products and services for our customers, field technicians, and field reps.
 
KEY RESPONSIBILITIES:  
  • Initiate, handle, and resolve phone calls, emails, voicemail, chat, web forms, and in person requests from our customers, field technicians, and field reps regarding IT support issues. Escalate issues when applicable.
  • Provide at least a basic level of installation, setup, maintenance, and troubleshooting support services among a wide range of IT related products.
  • Provide professional communication, both written and verbal.
  • Document all service request information into internal database systems according to stringent guidelines and procedures.
  • Participate in company meetings and trainings.
  • Participate in special projects and perform other duties as required.
 
KNOWLEDGE:  
 
Must have at least a basic technical knowledge of a broad range of IT related products. Specialization and advanced knowledge of some specific IT products are typical. Must have an excellent understanding of the job and apply knowledge and skills to complete a wide range of tasks. Must apply acquired knowledge of procedures and external regulations.

WORK EXPERIENCE:  
 
Typically, 3 or more years of related experience.
 
PREFERRED EDUCATION:  
 
General education, vocational training and/or on-the-job training. Accredited, IT related certifications are typical. Accredited, IT related bachelor’s or associate degree is preferred.
 
GENERAL SKILLS & COMPETENCIES:
 
  • Excellent time management skills and the ability to prioritize work and meet deadlines
  • Very good attention to detail and accuracy
  • Customer service oriented and the ability to work with complex issues
  • Ability to plan and arranges activities
  • Very good interpersonal communication skills
  • Very good written and verbal communication skills
  • Ability to maintain confidential and highly sensitive information
  • Ability to work in a team environment
  • Ability to multi-task
  • Ability to manage conflict
  • Capacity to work under pressure
  • Establish productive working relationships with all levels within the organization
 
SPECIFIC KNOWLEDGE & SKILLS:
 
Basic level of technical knowledge and skills with installation, setup, maintenance, and troubleshooting support services of IT related products including but not limited to:
 
  •  Hardware for desktops, laptops, and tablets
  •  Hardware for small business servers
  • Microsoft’s currently supported Windows desktop and server operating systems
  • Small business switches, routers, firewalls, and access points
  • Peripherals, printers, scanners, displays, and interface devices
  • Small business data backup systems, software, and media
  • Business productivity software, email, web browsing, security software
  • Miscellaneous devices, cabling, memory, storage, add-on components
  • Domain, user accounts, software accounts
  • Network connectivity and wireless access issues 
  •  Update and patch deployment, virus removal, malicious software removal
  • Healthcare related digital technologies, devices, and software preferred
  • Strong reading, writing, and typing skills.
  • Excellent communication skills, both verbal and written.
  • Experience with handling multiple phone calls and emails daily.
  • Strong customer service skills and experience.
 
Full-Time Benefits Available:
  • Earn generous PTO
  • Earn 7 Paid holidays
  • Get evenings and weekends off!
  • Competitive Medical, Dental, and Vision benefits
  • 401K with competitive company match
  • Flexible Spending Account (FSA)
  • Life Insurance, Short and Long Term Disability, AD&D
 
Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
 
PWDNET
CC:016096110001

Recommended skills

Complex Problem Solving
Storage (Warehousing)
User Accounts
Installations (Computer Systems)
Installations (Manual/Mechanical)
Verbal Communication

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

x

What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$57,263
Avg. Yearly Salary

Career Path

See the next step in your career
IT Support Technician 1
$57,263.00 (Careerbuilder est.)
Estimated Salary: $88K
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: R109995

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.