If you are looking for a Customer Service position in Batavia, IL with great pay with a great company, we are looking for YOU! Staffmark has a career opportunity for you with a NOW HIGHER PAY!!! Come talk to us today so we can get you to work!
You will be responsible for troubleshooting questions from a diverse group of customers, through multiple channels including phone, live chat, and email. Building sustainable customer relationships and trust by professional, open and interactive communication is at the center of this role.
Monday - Friday 1st shift
So why pick Staffmark ? We offer:
• Competitive pay, with incentives
• Comprehensive benefits program (medical, dental, vision, 401(k), and more!)
• Employee Discount Programs
• Referral Bonuses
• Support from your Staffmark team to help you find the job that fits YOU!!
What's next? How can you come work for Staffmark?
• Check out our website and APPLY Today at:
[ Link removed ] - Click here to apply to Client Success Representative
• Call or text us
• Email: [ Link removed ] - Click here to apply to Client Success Representative
The Customer Care Associate – Day-to-Day:
You will be responsible for quoting prices and shipping costs with the ability to negotiate terms per established guidelines in an effort to close the sale.
Provide Tier 1 support for general products, online applications, and website questions/issues, with appropriate solutions and alternatives to ensure an exceptional customer experience.
You will aim to resolve issues on the first interaction by being proactive in your approach.
Reinforce, communicate and review the purchase decision throughout the customer interaction.
You will ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction as measured by post contact customer surveys and call/chat evaluations obtained through chat transcripts or call monitoring.
Display product knowledge, identify hesitations, overcome objections for effective consultative soft selling.
Update CRM through all contact channels including phone, chat, email, orders as appropriate
You will process customer orders via multi-channels including phone, web, email, Live Chat and fax.
Exemplify professionalism, poise, diplomacy and respect with all internal and external customer interactions. Serve as liaison to various departments, via multiple contact channels.
Perform other duties, both within, and outside of department as assigned or requested.
Qualifications for the Customer Service position include:
Tenacity, persistence and perseverance in order to tactfully eliminate and/or overcome roadblocks in an effort to deliver a superior customer experience, whether it be moving an order along in the process or resolving a customer request/issue.
Ability to adapt/respond to different types of customer interactions.
Strong phone handling skills using proper tone, pitch, volume and pace. Uses active listening skills to identify, analyze and solve problems.
Confidence in managing resistance, while maintaining control with ease, defusing sensitive customer issues into positive opportunities that are a win for both the customer.
Ability to multi-task, prioritizes, and manages time effectively.
Working knowledge of Microsoft Office (Outlook, Word, Excel).
Excellent communication and presentation skills across all communication channels.
Integrity with customers and coworkers while representing our brand
Patience when working with others
Business Acumen – you are entrepreneurial minded; business operations excite you and you understand the impact of superior customer service on sales
Integrity – you have high standards and expect the same from all others in the organization
You are an outstanding communicator; comfortable with communicating through various channels, phone, email, and Live Chat
Customer/Client Focus – you are good at listening to what customers are saying and inquisitive as to their needs for science supplies
You are eager to solve problems for your customers and are solution focused
You are goal oriented, results-focused and a high achiever with an optimistic, “can-do” attitude
You display effective time management and organizational skills and utilize available resources
You thrive in a collaborative, team-centric environment
Bachelor's degree (B. A.), or two-year Associates degree plus one year of relatable experience or equivalent years of customer service experience is preferred.
Staffmark makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, ancestry, medical condition, age, marital status, national origin, citizen status, political affiliation, union membership, genetic information, physical or mental disability, veteran status, denial of medical or family leave, pregnancy or pregnancy disability leave or any other protected group status as defined by federal, state or local law. We will provide reasonable accommodations throughout the application or interviewing process. If you require a reasonable accommodation, contact us. Staffmark is an E-verify employer.
Customer Interaction Management