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Client Care Coordinator job in Lincoln at Home Instead

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Client Care Coordinator at Home Instead

Client Care Coordinator

Home Instead Lincoln, NE Full Time
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Home Instead® is the world’s largest and trusted source of non-medical and home care for seniors over 25 years. The Lincoln office is currently looking for a caring and compassionate Client Care Coordinator to become part of our team and join our mission of enhancing the lives of aging adults throughout our community. Home Instead provides a variety of services that allow seniors to remain in their home and meet the challenges of aging with dignity, care, and compassion. 

Position Overview 

The Client Care Coordinator has overall responsibility for managing the client/family relationship and sales/service opportunities. The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/CAREGiver introductions and quality assurance visits with existing clients. They will work with individuals and families to determine needs and provide solutions through a tailored personalized service plan. The Client Care Coordinator will continuously evaluate the plan through ongoing quality assurance visits to ensure the appropriate level of care and monitor potential condition changes. 

Essential Job Functions 

Overall responsibility for the client/family relationship with the office
Meet with potential clients and family members to discuss their needs and build a personalized service plan 
Conduct quality assurance visits and evaluate condition changes with existing clients
Participate in secondary on-call rotation 
Maintain effective communications with clients, CAREGivers, and office staff
Conduct CAREGiver introductions with new clients as needed
Maintain all client records and documentation of service agreements and updating when appropriate 
Work to resolve issues that may arise in a timely manner with clients and/or family members 

Qualifications 

College degree preferred 
One-year experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered
Must possess a valid driver's license

We’re looking for an individual who wants to make a difference and have a rewarding career, not just earn a living.
Join our team of passionate Key Player's to enhance the lives of aging adults and those who love them!Each Home Instead franchise is independently owned and operated.
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