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Contact Center Support Associate
Fiserv
Marietta, GA (Onsite)
Full-Time
What does a great Contact Center Support Associate do?
You will work directly with customers and have an opportunity to troubleshoot remote deposit and digital check scanner products. You will have frequent contact with external customers, vendors, and internal team members. You will support high call volume caseloads and will have an opportunity to ensure a customer experience and order success.
For internal purposes, the business title for this position is Contact Center Support Specialist.
As a Contact Center Support Associate, you can look forward to:
• Providing escalation level technical support.
• Responding to inquiries that are highly complex in nature and diagnosing issues.
• Supporting application, IT hardware and software products.
• Handling problem recognition, research, isolation, and resolution steps.
• Ownership of issue resolution and coordination with external resources to include but not limited to product development as well as external software and hardware partners.
Basic Qualifications for Consideration:
• Minimum 1 year of experience in a technical support role
• Experience installing and troubleshooting software or hardware
• High school diploma or equivalent
Preferred Skills, Experience, and Education:
• Experience providing support via remote desktop
• Knowledge of firewalls and drivers
Who We Are:
Life moves fast. And as it does, we know most people aren't thinking about "financial services". But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World's Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
Fiserv is an Equal Opportunity Employer/Disability/Vet.
You will work directly with customers and have an opportunity to troubleshoot remote deposit and digital check scanner products. You will have frequent contact with external customers, vendors, and internal team members. You will support high call volume caseloads and will have an opportunity to ensure a customer experience and order success.
For internal purposes, the business title for this position is Contact Center Support Specialist.
As a Contact Center Support Associate, you can look forward to:
• Providing escalation level technical support.
• Responding to inquiries that are highly complex in nature and diagnosing issues.
• Supporting application, IT hardware and software products.
• Handling problem recognition, research, isolation, and resolution steps.
• Ownership of issue resolution and coordination with external resources to include but not limited to product development as well as external software and hardware partners.
Basic Qualifications for Consideration:
• Minimum 1 year of experience in a technical support role
• Experience installing and troubleshooting software or hardware
• High school diploma or equivalent
Preferred Skills, Experience, and Education:
• Experience providing support via remote desktop
• Knowledge of firewalls and drivers
Who We Are:
Life moves fast. And as it does, we know most people aren't thinking about "financial services". But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World's Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
Fiserv is an Equal Opportunity Employer/Disability/Vet.
Recommended Skills
- Customer Experience
- Firewalls (Computer Science)
- Problem Solving
- Product Design
- Remote Desktop Services
- Research
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Job ID: 2471290750
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