The Office Specialist position provides customer service, clerical assistance to office staff, compiles and maintains records of business transactions and office activities, and handles basic data entry.
General office skills
Utilize Microsoft Outlook
Navigate and use necessary programs such as AS400, Salesforce, Workbench, Auto IMS, Microsoft Office (Excel, Word, etc.), The Vault
Facilitate on and off site repairs/diagnosis
Communicate with service advisors
Relay findings to arbitrators/clients, document findings in AS400/Salesforce
Submit invoices to accounting with appropriate billing instructions
Assist in basic arbitration tasks
Have a basic understanding of arbitration policies
Notify clients when vehicles are available for pickup
Update clients of arbitration status
Provide gate passes
Respond to emails/voicemails
Communicate with other auctions concerning offsite arbitrations
Update notes in AS400/Salesforce
Work with Autocheck to ensure vehicles are listed with correct announcements
Complete transportation reports
•High School Diploma or equivalent required.
•Prior clerical or administrative experience required.
•Valid Driver’s License and safe driving record required.
•Good communication and organizational skills required with strong attention to details.
•Basic computer software skills required.
•Commitment to providing excellent customer service required.
•Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.).
•Ability to sit or stand for prolonged periods of time.
•Ability to perform repetitive data entry tasks; manual dexterity.
•Ability to multitask in very busy and fast paced office environment
•Willingness to be a team player and maintain consistent professional customer service.
•Must be able to operate a web based phone system, maintaining 80% call answer rate.
•Vision abilities required include close, distance and depth perception.
About Cox Automotive
Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. URL blocked - click to apply
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
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