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  • Huntsville, AL 35803

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Customer Care Associate (Huntsville, Alabama)

Praxair-USIG • Huntsville, AL

Posted 2 months ago

Job Snapshot

Full-Time
Travel - None
Experience - 3 years
Accounting - Finance, Chemical, Environmental
Admin - Clerical, Customer Service

Job Description

Praxair, Inc., a wholly-owned subsidiary of Linde plc, is a leading industrial gas company in North and South America and one of the largest worldwide. Praxair produces, sells and distributes atmospheric, process and specialty gases, and high-performance surface coatings. Our products, services and technologies are making our planet more productive by bringing efficiency and environmental benefits to a wide variety of industries, including aerospace, chemicals, food and beverage, electronics, energy, healthcare, manufacturing, primary metals and many others. For more information about the company, please visit our website at www.praxair.com.
 We are seeking a Customer Care Associate to join our team.  This role is responsible for communicating regularly with Customer Service Technicians, Customer Service Leadership team, and sales to help resolve issues and answer questions.
 
 
PRIMARY ACCOUNTABILITY
This position serves as our first line point of contact communicating well with internal and external customers. Respond to customers inquiries.  Communicates regularly within internal groups to resolve issues.  Ensuring on time reporting of select monthly activities to include Field Personnel expense reports and remote device data entry accuracy.
 
  • SCOPE
    This position serves as the general customer service associate based in Huntsville, Alabama for the South East Customer Service (SECS) team.
 
  • REPORTING RELATIONSHIPS
    This position reports to a Customer Service Supervisor or a Branch Manager.  Includes establishing and maintaining working relationships with SECS team members. 
 
  • WORKING CONDITIONS
    General office conditions requiring the ability to sit, stand, walk, read, talk, and hear to perform the essential functions of this job.   Accommodations will be made if they are reasonable, do not create an undue hardship, and will enable an individual with a disability to safely perform the essential job functions.
 
 
PRINCIPAL ACCOUNTABILITIES
 
General:
  • Processing expense reports.
  • Processing/reviewing time sheets for accuracy and completeness.
    • Daily/weekly monitoring of Technician daily logging of activities.
    • Daily/weekly monitoring of Technician account charge out activities.
  • Documenting and maintaining records and files to include other pertinent technical documents, training certificates, and state certification.
  • Participates in audits, both internal and external.
  • Answering phones.
  • Coordinate meeting details.
  • Greeting visitors.
  • Data entry using JDE and Field Centrix data bases.
  • Directly supports new hire on-boarding training activities to include time entry and tablet training.
  
Key Characteristics:
  • Ownership
  • Initiative
  • Personal drive
  • Highly organized
  • Pleasant and personable
  • Professional aptitude

Job Requirements

Qualifications:
Computer proficiency with Lotus Notes, Microsoft Office (Word, Excel and PowerPoint) is required.
Ability to effectively work as an individual contributor and contribute in a team environment is required.
Experience with JDE, Kronos and Field Centrix is preferred.
 
 
Job ID: 95332373
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