Are you passionate about making a difference in people's lives? Are you motivated to learn and connect people with cutting edge technology? Do you go the extra mile to provide customer delight? We are looking for talented people who are ready to grow with Hargray. We are dedicated to developing our employees for a career and future with us. Hargray Fiber is offering a career opportunity as a Special Projects Representative!
General Description of Position:
A Special Projects Representative achieves maximum sales profitability, growth and market penetration by effectively selling the company's products and/or related services. Promotes, sells and/or secures orders from prospective or existing customers through a relationship-based approach. Provides customer service assistance to existing customers including retention efforts and discount/promotional management.
Duties & Responsibilities:
Builds and maintains customer relationships with local property management, ownership, and local customers.
Identifies and qualifies opportunities.
Presents suite of products and services offered to potential and existing customers, leads negotiations, coordinates decision-making process, and overcomes objections to closure.
Focuses on customer touches (phone calls, e-mails, faxes and onsite visits that may require attendance after call centers normal hours of operation) to offer Hargray products to the customer and ensure customer satisfaction with products and service.
Maintains detailed records of communications, proposals, objections, and competitive information.
Researches, analyzes, resolves, and follows up on customer needs regarding services, credits, and billing in an expedient and professional manner.
Demonstrates a practical and efficient working knowledge of all Hargray products and services.
Coordinates service order activity associated with all job-implementation packages and other related details associated with implementation and service for all products marketed by the Sales Department as well as other departments within Hargray.
Communicates with other departments as needed to facilitate a smooth service installation of products sold.
Communicates independently, effectively, clearly, and professionally with customers, employees, supervisors and managers to establish and maintain considerate and cooperative relationships. Handles customer requests and communications by phone, e-mail, fax, mail and in person visits.
Keeps abreast of current industry trends and practices as they relate to customer service and makes appropriate recommendations to the S Special Projects Sales Support ManagerManager.
Uses Salesforce to record job performance and to achieve the goals of the Sales Department overall.
Performs other related duties as assigned.
5 years sales experience.
Must possess excellent oral and written communications skills.
Basic computer skills, including Microsoft Word, Excel, and Outlook.
Customer service skills.
Ability to work extended hours as needed.
Ability to document sales funnel activities.
Driver's license with history of safe driving record. EOE/Disability
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Hargray Communications is a leader in the telecommunications industry, dedicated to meeting the communication needs of our residential, business, large enterprise and resort customers. Our mission is to envision and deliver customer delight. Our team of more than 350 employees, including 100+ service technicians, all live, work and contribute in our Low country community. We’re committed to excellence, delivering the most advanced technology and the best customer service.