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CW Customer Support

Apex Systems Reno, NV Contractor
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Payroll Customer Support

Reno, NV

Contract role 

Duties:

-Provide awesome customer service at all times while assisting customers/accountants with their payroll setup, either by phone or back office data entry

-Manage pipeline of new accounts and ensure long-term customer/accountant success from the beginning of their product purchase through onboarding and first payroll

-Proactive communications with our customers/accountants and follow through with requests, feedback and questions via phone and e-mail

-Use mathematical problem-solving and troubleshooting techniques to get to the root of complex payroll issues and/or product questions

-Clear and concise case documentation in shared database

-Seize opportunities to offer customers additional products/services to support payroll compliance needs and benefits

-Engage in various projects to continually improve processes

-Collaborate closely with Sales, cross-functional teams, and external partners to drive business results and solve customer/accountant payroll or accounting needs

Required Skills:

-In depth payroll experience required / Certified Professional Payroll (CPP) highly desired

-2+  years accounting, bookkeeping, financial or technical support

-2+ experience with an emphasis on providing excellent service is highly

-Excellent verbal, written business communication skills to inspire customer/accountant confidence via phone and email

-Strong computer and typing skills; comfort with web-based and desktop applications

-Ability to learn company products, techniques and processes quickly in a training environment and ability to transfer learning to work environment

-Passion for creative problem-solving

-Savvy time manager and multi-tasker with ability to juggle multiple priorities and deadlines within a high volume and fast paced environment

-Knack for listening to and empathizing with customers

-Superior analytical and troubleshooting skills; ability to determine from a complex set of variables how to resolve payroll issues

-QuickBooks Online and/or Desktop experience highly desired

-Desire to learn and understand the small business ecosystem and payroll

-Bilingual in English/Spanish is a plus

-High school diploma or GED required; Bachelor's degree is preferred with accounting or computer background

If interested send your resume to Vanessa at Email blocked - click to apply 

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178

 

Recommended skills

Bookkeeping
Multilingualism
Spanish Language
Data Entry
Typing
Communication
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Job ID: 1016668

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