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Operations Systems Administrator - O360 RCO Middle - Telecommute job in Atlanta at UnitedHealth Group

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Operations Systems Administrator - O360 RCO Middle - Telecommute at UnitedHealth Group

Operations Systems Administrator - O360 RCO Middle - Telecommute

UnitedHealth Group Work From Home Full Time

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Operation System Administrator (OSA) is the primary point of contact for all eCAC, eAbstract and Smart End Users.  This position will primarily be responsible for incident management supporting Middle Operations (HIM, Centralized Coding, & CDI), which consists of 600+ users with an average of 300+ monthly incidents.

The OSA is considered an operational and system SME, who is able to troubleshoot and submit any incident/enhancement requests through the CRM portal including war room events during on and off hours, will escalate critical issues directly through E2E, and has had good experience with rapid responsiveness.

The OSA is responsible for the change management process involving the Change Advisory Board.  Changes impacting operations are identified and submitted to the CAB for approval.  Identify key stakeholders and manage the checklist of components that need to be completed prior to deployment. This includes but is not limited to the coordination and collaboration of testing/validation, training, communication, release coordination, and post release coordination.

The OSA is the workflow liaison, which is someone who understands all workflow processes for end to end operations.  The OSA is the liaison for analytics/reporting between Operations and O360 Analytics Team.  Also, works closely with Revenue Cycle Optimization and Revenue Cycle Technology, as well as, with the DNFB management team.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Additional Primary Responsibilities:

  • Troubleshoots issues with end users
  • Provisions end users, and supports issues related to access including remote users
  • Password resets
  • Intake, submit and follow-up on incident/enhancement requests to O360 Support, including war room events
  • Incident escalation to E2E Service Management Team
  • Submit, manage and coordinate CRMs

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Knowledge of Optum360 Enterprise Computer Assisted Coding (eCAC)
  • Experience troubleshooting in an IT environment
  • Ability to problem solve and conduct root cause analysis
  • Knowledge of the medical coding process
  • Knowledge of the CDI (Clinical Documentation Improvement) process
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:

  • Knowledge of Streamline eAbstract, Epic, MS4, Cerner, Virtual Portal, Citrix, VPN environment, as well as, the business and clinical applications
  • Experience within a hospital or clinic setting
  • Experience in Health Information Management/Coding/CDI
  • Experience using customer service skills

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Colorado Residents Only: The salary range for Colorado residents is $64,800 to $116,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary,  UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords:  Operations Systems Administrator, O360 RCO Middle, Telecommute, Telecommuter, Telecommuting, Work at Home, Work from Home, Remote


Recommended Skills

Troubleshooting (Problem Solving)
Service Management
Incident Management
Complex Problem Solving
Health Information Management

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