Company Overview C3 is a global provider of contact center services for corporations who view customer care as a strong component of their growth and brand development strategies.  C3 builds solid partnerships with its clients based on mutually determined business objectives.  Our service offerings include; contact center services, web services, data analysis, back office solutions and consulting services.  Although C3 is a global organization, the company prides itself on delivering boutique level client service aboard a foundation of operationally and technologically sound practices on par with any of the other leading providers in the industry.  Consistency across our centers, regardless of geography, is at the core of our operating philosophy.

Medical Customer Service Representative

Position Purpose:  The Customer Care Representative will provide outstanding service acting as the primary point of contact for customers regarding products and services related to client programs.  Associates will provide callers with thorough service that builds relationships, resolves issues and increases overall trust and satisfaction in client’s products and services.

Company overview: In today’s experience economy, people don’t buy products, they buy experiences. At Everise, we are the leader in transforming customers into fans and products into passions. Since C3 joined the Everise family in 2016, it has been our mission to create a people-first organization that celebrates diversity and incubates innovation. Everise is a catalyst for growth, for change and transformation, elevating experiences for both our customers and valued employees.

Job Responsibilities

• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services listed above
• Ability to utilize and navigate multiple systems simultaneously
• Be dependable and meet all attendance requirements
• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and generating reports as required
• Ability to accept and embrace changes within the current business environment

Qualifications

• Fluent in verbal, written, and communication skills in Mandarin and English.
• 1+ years of experience in customer service required ideally, in the health care industry, degree or appropriate education may be substituted for experience
• Knowledge of medical terminology is a huge plus
• Stable work history with call center experience
• Professional appearance
• Strong detail orientation and excellent communication/listening skills
• Ability to pass all skill assessments including demonstrated experience with Microsoft applications
• Ability to pass a drug screen and background check
• Demonstrated passion for excellence with respect to treating and caring for customers especially senior citizens
• Strong decision making and analytical abilities
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime

• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Ability to type a minimum of 30 WPM
• Be a team player

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.  Become a FAN today, and be on your way to a rewarding career!