Louisville Orthopaedic Clinic is seeking a Medical Office Call Center Represetative to join our team, located in St. Matthews, Kentucky.
The Medical Office Call Center Represetative provides a variety of patient and customer service related activities within the call center. These activities include but are not limited to:
Answers phones and directs calls during business hours
Schedules patient appointments, knowing all schedules and locations
Enters appointments and basic patient information and demographics into scheduling system
Maintains knowledge of and follows policies, procedures, Code of Conduct, and all Federal and state rules and regulations related to the position.
Attends all required compliance trainings.
Performs other duties as assigned
The ideal candidate will have the following education and experience:
High school diploma or equivalency; required.
One (1) years' experience in medical facility or customer service industry; preferred.
The ideal candidate will also possess the following knowledge, skills, and abilities:
Provide exceptional customer service to individuals from various cultural backgrounds.
Ability to handle situational stress in work environment.
Ability to multi-task.
This is a full-time position. Louisville Orthopedic offers an excellent benefit package that includes Group Medical, Dental, Vision & Life insurance, paid time off, paid holidays, and a 401k retirement plan with employer contributions.
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Job ID: 140596040
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