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Call Center Representative

Confidential STRATHMR MNR Full-Time
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Louisville Orthopaedic Clinic is seeking a Medical Office Call Center Represetative to join our team, located in St. Matthews, Kentucky.

The Medical Office Call Center Represetative provides a variety of patient and customer service related activities within the call center. These activities include but are not limited to:

  • Answers phones and directs calls during business hours
  • Schedules patient appointments, knowing all schedules and locations
  • Enters appointments and basic patient information and demographics into scheduling system
  • Maintains knowledge of and follows policies, procedures, Code of Conduct, and all Federal and state rules and regulations related to the position.
  • Attends all required compliance trainings.
  • Performs other duties as assigned

The ideal candidate will have the following education and experience: 

  • High school diploma or equivalency; required.
  • One (1) years' experience in medical facility or customer service industry; preferred.

The ideal candidate will also possess the following knowledge, skills, and abilities: 

  • Provide exceptional customer service to individuals from various cultural backgrounds.
  • Ability to handle situational stress in work environment.
  • Ability to multi-task.
  • Computer literate.

This is a full-time position. Louisville Orthopedic offers an excellent benefit package that includes Group Medical, Dental, Vision & Life insurance, paid time off, paid holidays, and a 401k retirement plan with employer contributions.


Recommended skills

Customer Service
Computer Literacy
Call Centers


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Call Center Representative
Estimated Salary: $69K
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Job ID: 140596040


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