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Automation Training and Service Center Manager at Metalcraft of Mayville

Automation Training and Service Center Manager

Metalcraft of Mayville New Berlin, WI Full-Time
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Metalcraft of Mayville

Metalcraft of Mayville is an Equal Opportunity Employer:Minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Automation Training and Service Center Manager

US-WI-New Berlin

Job ID: 2020-1821
Type: Regular Full-Time
# of Openings: 1
Category: Management
Gamache (Division of Metalcraft of Mayville Inc.)


Reporting to the Director of Automation; the Automation Training Center and Service Manager will be responsible for spearheading the development of both class room lecture and “hands-on” training curriculums to ultimately allow the Automation Division to fully design, build, train, and provide service support for both our internal and external customers.


  • Collaborate with Engineering, Manufacturing, Robotic Programming, Quality, and Maintenance teams to develop training curriculum, service technician qualifications, and stocking/inventory of service parts for both internal and external customers.
  • Develop and revise training documents to support technology advancements.
  • Manages all operational activities of the training and service center including staffing, facilities, class scheduling, and coordination with internal and external customers.
  • Continually monitor effectiveness of training programs; recommends new approaches to improve, update, and enhance services offered.
  • Develop training evaluation and assessment forms.
  • Train, develop, and motivate service technicians and monitor performance.
  • Coordinate and dispatch field service technicians to customer facilities.
  • Provide excellent customer service by maintaining a high overall customer satisfaction status.
  • Research and stay current with best available technologies related to automation.
  • Operate in a team environment to help meet or exceed customer expectations.
  • Other duties as assigned.


  • Excellent communication, leadership, and project management skills.
  • Able to communicate effectively with all levels of the organization.
  • Possess strong ME and EE skill sets related to automation that will be utilized in development of curriculum.
  • Obtains Fanuc robot knowledge and experience including welding, 2D and 3D vision, and collaborative applications.
  • Strong knowledge of 2D and 3D modeling software design tools to assist in the development of automation design curriculum.
  • Obtains Allen Bradley PLC and HMI knowledge.
  • Proficient user of Microsoft Office products.
  • Desire to help people learn and be successful.
  • Organized and detail orientated “People Person”.
  • Strong sense of urgency and problem solving skills.
  • Able to allocate, prioritize, and schedule resources effectively.
  • Ability to demonstrate leadership in meeting customer driven training and service needs, and achieving results.

Education or Equivalents experience:

The successful candidate will possess a Bachelor’s Degree in Electrical/Mechanical Engineering or Automation related field with 5+ years of training/service support in an automation environment.

Metalcraft of Mayville is an Equal Opportunity Employer:

Minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity



Recommended skills

Curriculum Development
Complex Problem Solving
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