Metalcraft of Mayville is an Equal Opportunity Employer:Minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Automation Training and Service Center Manager
Job ID: 2020-1821 Type: Regular Full-Time # of Openings: 1 Category: Management Gamache (Division of Metalcraft of Mayville Inc.)
Reporting to the Director of Automation; the Automation Training Center and Service Manager will be responsible for spearheading the development of both class room lecture and “hands-on” training curriculums to ultimately allow the Automation Division to fully design, build, train, and provide service support for both our internal and external customers.
Collaborate with Engineering, Manufacturing, Robotic Programming, Quality, and Maintenance teams to develop training curriculum, service technician qualifications, and stocking/inventory of service parts for both internal and external customers.
Develop and revise training documents to support technology advancements.
Manages all operational activities of the training and service center including staffing, facilities, class scheduling, and coordination with internal and external customers.
Continually monitor effectiveness of training programs; recommends new approaches to improve, update, and enhance services offered.
Develop training evaluation and assessment forms.
Train, develop, and motivate service technicians and monitor performance.
Coordinate and dispatch field service technicians to customer facilities.
Provide excellent customer service by maintaining a high overall customer satisfaction status.
Research and stay current with best available technologies related to automation.
Operate in a team environment to help meet or exceed customer expectations.
Other duties as assigned.
Excellent communication, leadership, and project management skills.
Able to communicate effectively with all levels of the organization.
Possess strong ME and EE skill sets related to automation that will be utilized in development of curriculum.
Obtains Fanuc robot knowledge and experience including welding, 2D and 3D vision, and collaborative applications.
Strong knowledge of 2D and 3D modeling software design tools to assist in the development of automation design curriculum.
Obtains Allen Bradley PLC and HMI knowledge.
Proficient user of Microsoft Office products.
Desire to help people learn and be successful.
Organized and detail orientated “People Person”.
Strong sense of urgency and problem solving skills.
Able to allocate, prioritize, and schedule resources effectively.
Ability to demonstrate leadership in meeting customer driven training and service needs, and achieving results.
Education or Equivalents experience:
The successful candidate will possess a Bachelor’s Degree in Electrical/Mechanical Engineering or Automation related field with 5+ years of training/service support in an automation environment.
Metalcraft of Mayville is an Equal Opportunity Employer:
Minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
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