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Inside Sales - Counter Associate

Carrier Enterprise Wallingford Full-Time
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HVAC Counter Sales Associate

Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full-line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey. This position is located in our Wallingford, CT location. Relocation is not offered for this position.

Company Website: URL blocked - click to apply


  • Sells heating, ventilation and air conditioning (HVAC) equipment, parts and supplies

  • Greets customer on sales floor or receives telephone call and determines make, type, and quality of merchandise desired. Discusses use and features of various parts; demonstrates use of merchandise.

  • Displays merchandise, suggests selections that meet customer's needs, and emphasizes selling points of article such as quality and utility. Maintain a clean and organized showroom.

  • Reads catalog, or computer for replacement part stock number and price.Advises customer on substitution or modification of part when replacement is not available.

  • Uses computer database to research availability of merchandise.Fills customer orders from stock or prepares transfer from other location.Prepares sales order or quote order.

  • Receives payment or obtains credit authorization.Examines defective articles returned by customers to determine if refund or replacement should be made.

  • Solicits new and established customers via telephone to promote sales.Resolves or alerts management regarding inventory issues or customer concerns.

  • Works in the warehouse.

  • Works with clerical staff to check and maintain open orders, purchase orders, return merchandise purchase orders.Assists in maintaining current and accurate warranty return authorizations and their credit adjustments.

  • Follows direction provided by counter lead (if applicable) and lends support to warehouse staff in their duties.


  • Excellent customer service skills

  • Practical knowledge of warehouse, data processing, paper flow and operations procedures.

  • Must have the ability to negotiate transactions on an intra- and inter-company level. Must possess the ability to mediate situations among employees and customers as they arise.

  • Beginner to intermediate to advanced user of the Internet and Microsoft Office Products (Word, Excel, and Outlook).

  • Ability to learn new software quickly and accurately.

  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.Ability to apply concepts of basic algebra.

  • High School Diploma or GED required

  • While performing the duties of this job, the employee is occasionally required to stoop, kneel, crouch, or crawl.The employee must occasionally lift and/or move up to 50 pounds.Any lifting from 50-75 would require assistance from another employee.

  • Prior HVAC experience is required

Homans Associates is an Equal Opportunity


Skills required

Customer Service
Operate Cash Register
Data Entry
Order Processing
Store Inventory Control


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Inside Sales - Counter Associate
Estimated Salary: $66K
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Job ID: WAL1262


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Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier, Bryant, Payne and Gree brands of HVAC equipment, as well as a full-line of aftermarket parts, supplies, and accessories. CE has over 150 locations throughout 28 states, Puerto Rico, the Caribbean, and Latin America.

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