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  • Merrifield, VA 22119

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Assistant Manager, Mortgage Post Settlement

Navy Federal Credit Union • Merrifield, VA

Posted 1 month ago

Job Snapshot

Other Great Industries

Job Description

Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

*Competitive compensation with opportunities for annual raises, promotions, and bonus potential
*Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
*On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses
*Consistently Awarded Top Workplace
*Nationally recognized training department by TRAINING Magazine
*An employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

To assist with planning, directing, and managing the multi-function operations of the Mortgage Post Settlement branch, including but not limited, to RESPA compliance, government, conventional and equity loan review, and the submission of loans to the VA/FHA for guarantee and loan delivery. Evaluate and adjust branch work quality, staff performance, systems, processes and procedures to meet goals. Serve as subject matter expert regarding branch functions, systems, policies and/or procedures. Manage daily activities of professional employees and/or supervisors. Support senior management in developing and executing strategic plans. Act as Manager in the incumbent’s absence. 


•    Assist with developing branch strategy, establishing priorities and setting goals; evaluate and implement standards to ensure alignment with department/organizational objectives 
•    Manage and direct operations to ensure targets, service level agreements and corporate objectives are met
•    Monitor work environment and direct allocation of resources to ensure adequate staffing to meet production standards to ensure business and standards of member service are met
•    Identify and resolve operational and performance gaps and obstacles; recommend and implement changes and improvements
•    Assist with conducting benchmarking and trend analysis to drive continuous improvement and elevate service performance, increase member experience quality, reduce losses, minimize financial risk, and maintain high operational efficiency
•    Remain alert to threats to loan security, fraudulent applications, and other questionable practices that may negatively impact the integrity of the loan portfolio
•    Investigate escalated member inquiries/complaints and take appropriate action
•    Provide guidance and direction to supervisors regarding strategic projects, complex member related matters and operational issues; authorize appropriate solutions to resolve issues
•    Perform quality control audits to ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures
•    Maintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules and regulations
•    Monitor and analyze changes to applicable federal and state laws, rules and regulations; develop and recommend action plans for implementation/dissemination to management; assist with coordinating changes with affected branches/divisions; recommend training to Manager
•    Address and resolve internal/external audit questions and findings
•    Collaborate with other business units and Compliance to assess and support organization risk mitigation needs by developing strategies, tactics, and quality review solutions
•    Provide management with reports and comparative analyses; identify trends and recommend changes
•    Develop and implement new/updated policies, procedures, goals and priorities for the branch as necessitated by demands, changing conditions, volume and/or management request
•    Assist with overseeing training and development programs for staff; provide training to staff; assist with evaluating training programs to ascertain effectiveness
•    Assist with projects by allocating, scheduling, coordinating and reviewing project staff; coordinate tasks based on priority, staff availability, and resources as designated by Manager
•    Contribute to a culture of collaboration by partnering with other business units and vendors to improve procedures, resolve problems and implement initiatives 
•    Establish a positive work environment through open communication and accountability
•    Lead and/or represent branch in change management efforts, cross-functional initiatives and department/organization projects
•    Maintain thorough knowledge of industry standards, best practices, business processes, trends, and technology to ensure competitive business conditions 
•    Perform supervisory/managerial responsibilities
o    Ensure adequate/skilled staffing; select employees
o    Establish performance goals and priorities
o    Prepare, conduct and review performance appraisals
o    Develop, mentor and counsel staff
o    Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
o    Ensure section/branch goals and objectives align with division/department strategy
o    Ensure efficiency of operations
o    Leadership Level – Supervise daily activities
•    Perform other duties as assigned


If selected, will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
•    Bachelor’s degree in Finance, Business Administration, or related field, or an equivalent combination of education, training, and experience
•    Advanced knowledge of applicable federal and state laws, rules and regulations
•    Advanced knowledge of financial industry trends, lending practices, products and services, technology, and regulations
•    Significant progressively responsible experience leading and managing a multi-function mortgage/equity loan post settlement operation, preferably in a large financial institution
•    Significant experience in supervising and leading employees 
•    Significant experience managing multiple priorities independently and/or in a team environment to achieve goals
•    Significant experience in working with mortgage origination and servicing platforms
•    Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
•    Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
•    Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
•    Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely
•    Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
•    Advanced skill interpreting and applying applicable federal and state laws, rules and regulations
•    Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
•    Advanced skill identifying and analyzing business requirements and recommending solutions
•    Advanced skill maintaining composure in a high production and changing environment 
•    Advanced skill exercising initiative and using good judgment to make sound decisions 
•    Advanced skill in producing desired results and achieving goals and objectives 
•    Advanced research, analytical, and problem solving skills
•    Advanced organizational, planning, and time management skills 
•    Advanced verbal and written communication skills 
•    Advanced database, word processing, spreadsheet, and presentation software skills
•    Advanced skill maintaining accuracy with attention to detail and meeting deadlines 
•    Desired – Knowledge of NFCU products, services, programs, policies and procedures
•    Desired – Significant experience leading large projects/initiatives which have business risk and impact

Monday-Friday, 8:00AM-4:30PM

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability

Job ID: 39443-1A
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