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Knowledge Technology Analyst at DLA Piper

Knowledge Technology Analyst

DLA Piper Raleigh, NC Full-Time

DLA Piper is an equal opportunity employer. All applicants will be treated without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, military or veteran status, gender identity, or any other factor protected by law. Job applicant poster viewing center ([ Link removed ] - Click here to apply to Knowledge Technology Analyst .

DLA Piper LLP (US) has a COVID vaccine policy, and this position may require in-office presence. Request for reasonable accommodations may be considered in accordance with applicable laws.

DLA Piper LLP (US) is a leading global business law firm. We are committed to attracting, developing, and retaining the best people across our practice and business service groups. We are looking for collaborative, results-oriented people who enjoy working in a fast-paced environment and have exceptional problem-solving skills.

If you have a passion for data and experience supporting complex databases or technology platforms, we want to hear from you!

This position is remote. However, candidates may be required on occasion to visit the local office when/if needed. Candidates must reside in a state where there is a DLA Piper office.

Knowledge Technology Analysts support databases and legal technology platforms for the Knowledge department, including data quality review and analysis. Analysts coordinate with management, vendors, consultants, and IT to troubleshoot issues and ensure the tools are functioning optimally. They are responsible for maintaining detailed and accurate documentation; providing user support and training; and, serving as the primary project manager on upgrades and other system changes. For the current opening we are specifically looking for an individual to support our experience database.

Minimum Requirements:

  • High school diploma

  • 3 years' experience in technical support, working with both end users at all levels (including senior management) and vendors/contractors to resolve issues

  • Experience with normalization and standardization of data

  • Strong project management skills and attention to detail

  • Must be creative, flexible, capable of solving complex problems, and comfortable working both independently and as part of a larger diverse team

Preferred Requirements:

  • Experience working in Intapp Experience or similar database

  • Experience in a technical role at a law firm or legal software company

  • Understanding of SQL, XML, JSON and REST APIs

What will your day look like?

As a Knowledge Technology Analyst, you will be responsible for supporting the firms experience tracking database. You should be completely comfortable in navigating the platform, and able to perform extensive system searches and provide reports in a timely manner. The responsibilities for this role include troubleshooting the system, training users across all professional levels (from legal secretary to partner, from 1-on-1 calls to large group presentations) on the platform, project managing upgrades, and working with vendor support to fix any system issues. Responsibilities also include importing data, making changes to the intake form, maintaining integrations with other systems, and collaborating with other departments to ensure data accuracy and integrity. This database is global, so you will also be working with technical resources and users outside the United States.

As part of the Knowledge department which includes Knowledge Management, Research and Litigation Support you will also have the opportunity to collaborate on other technology projects as part of our mission to help our lawyers practice smarter.

To learn more about DLA Piper, please visit our website ([ Link removed ] - Click here to apply to Knowledge Technology Analyst .

We offer exceptional career opportunities in an environment that is challenging, rewarding, and, we believe, truly different from our competitors. Our employees enjoy a competitive benefits package and a dynamic and diverse environment in which they can build a long and fruitful career and reap the rewards of their success.

Agency applications will not be accepted.

Job: Research & Knowledge Services

Organization: Knowledge

Title: Knowledge Technology Analyst

Location: California-San Diego

Requisition ID: 22000600

Other Locations: United States-District of Columbia-Washington, United States-Florida-Miami, United States-California-San Francisco, United States-California-San Diego, United States-California-Los Angeles, United States-Arizona-Phoenix, United States-Illinois-Chicago, United States-Maryland-Baltimore, United States-Delaware-Wilmington, United States-Minnesota-Minneapolis, United States-North Carolina-Raleigh, United States-Texas-Austin, United States-Washington-Seattle, United States-California-East Palo Alto, United States-Virginia-Reston, United States-New Jersey-Short Hills, United States-California-Sacramento, United States-Pennsylvania-Philadelphia, United States-Florida-Tampa, United States-Texas-Houston, United States-New Jersey-Northfield, United States-Texas-Dallas, United States-Georgia-Atlanta, United States-New York-New York, United States-Massachusetts-Boston

Recommended Skills

  • Attention To Detail
  • Creativity
  • Data Quality
  • Databases
  • Extensible Markup Language (Xml)
  • Json
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