Clinical Support Analyst II

Primary City/State:

Phoenix, Arizona

Department Name:

IT Clinical Care-Corp

Work Shift:

Day

Job Category:

Information Technology

Banner Health is currently seeking an Clinical Support Analyst II responsible for supporting the clinical applications needs for the operations of the Banner Health Oncology services team
This clinical applications support team member is responsible for providing informatics expertise and resources for the oncology specialty area
As a resource, the ideal candidate provides on-going clinical user support for various oncology teams and committees
This position supports the organization's vision and direction for computer systems, process design, data management and related processes
The Clinical Support Analyst serves as a liaison between the oncology specialty area clinical staff and the central education team, Nursing Informatics, and Clinical Applications Oncology Solution IT team to communicate user needs and facilitate system optimization
As oncology optimization of the electronic health record continues to move forward, clinician support and a mechanism for end-user education and feedback will help ensure success.

The typical schedule for this role is Monday-Friday 8a-5p but will occasionally require working outside these hours.

The primary location for this role will be on-site at Banner MD Anderson Cancer Center An ideal candidate would possess a bachelor's degree with 3+ years of acute experience, experience/interest with information technology and clinical informatics in a healthcare setting, troubleshooting ability, time management skills, multitasking abilities, and strong communications skills.

This is position is onsite mainly at Banner MD Anderson Cancer Center
This role is M-F 8-5pm.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader
We offer stimulating and rewarding careers in a wide array of disciplines
Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position serves as a liaison to ensure successful integration of clinical systems and processes
Works with the applications and support team to develop and deploy best practices in utilization of clinical application systems
Trains clinicians on software and IT processes
Assists in the development and implementation of current and future clinical information systems, working closely with end users
The Clinical Support Analyst II collaborates with IT and other clinical or business departments across the organization to increase efficiencies and promote continuity of care through technology and workflow improvements.

CORE FUNCTIONS

1
Performs Outcomes Coordinator functions
Promotes understanding and effective use of technology through high visibility rounding, user group support, and coaching of end users
Provides application testing for system enhancements
Participates in solution evaluation, tracks, monitors, and enhances usage, develops, and implements action plans
Provides visibility and support of clinical applications systems
May coordinate with other appropriate departments regarding downtime.

2
Performs Educator functions
Provides clinical application system training of end users as needed
Implements communication and education plan in conjunction with clinical educators and leadership for current staff to ensure changes to the electronic health record are implemented
Utilizes data analytics to support needs-based training
Identifies opportunities for educational opportunities across specialties or venues
Participates in system teams that work on process improvement in electronic health record and clinical application education activities.

3
Performs Consultant and Project Coordinator functions
Maintains on-going user communication and support to ensure user competency and obtain information on usage of the system and workflow concerns through established, regularly scheduled rounding
Collaborates with end-users to help define issues and enhancement opportunities within the electronic health record
Provides project support in conjunction with project leadership for the deployment and support of new and existing IT clinical applications
Possesses excellent critical thinking skills and ability to resolve complex electronic health record issues, analysis of background function, quality measures, and interoperability.

4
Performs Advocate functions
System and operational collaboration with users, service area leadership, and IT field services to resolve conflicts between workflow and the electronic health record
Proficient at evaluation of complex clinical workflows, how to use them to better support clinical care, and escalation of suggestions for process improvement
Supports staff in the use of existing technology in a manner which promotes maintenance of patient safety and confidentiality and supports facility-specific and system-wide processes
Possesses the ability to lead, influence, and independently manage and assess results of projects or workgroups.

5
Maintains up-to-date knowledge of trends and advances in the field of healthcare IT as well as new developments of electronic health record and associated technologies
Maintains up-to-date knowledge of clinical practices, regulatory standards, and organizational direction
Support of peers as an influencer for positive outcomes, utilizing this knowledge in supporting users and process teams with creation of documentation standards.

6
This position must interact with and support all levels of end users throughout the facility or specialty area, including technicians, nurses, therapists, and physicians
Internal Customers: All levels of management and staff, medical staff, and other healthcare members for the purpose of integrating services, improving patient care, ensuring effective communication systems and facilitating decision making in clinical practice.

MINIMUM QUALIFICATIONS

Incumbents must possess knowledge and experience equivalent to completion of a bachelor's degree in healthcare related field or related business discipline; and have a license for a clinical position in a practicing state; or certification in a clinical healthcare setting.

Must have three to five years experience working within a complex and diverse health care setting.

Must be proficient in the use of system office applications
Must possess a basic understanding of integrated clinical systems
Must have highly developed interpersonal and critical thinking skills with the ability to prioritize needs rapidly.

This position requires the ability to convey messages and thoughts clearly to a diverse audience, using both verbal and written mediums
Requires the ability to promote change among large groups of workers
Requires the ability to coordinate information and activities, work under stress of deadlines and frequent interruptions, and to possess analytical problem-solving skills
Requires the maintenance of familiarity with clinical care processes and information technology.

PREFERRED QUALIFICATIONS

Previous experience in information systems preferred.

Depending upon assigned area of responsibility, position requires applicable certifications and/or licensures, including but not limited to: PT/OT; RT; Certified Healthcare Protection Administrator (CHPA); Certified Protection Professional (CPP); Associate in Risk Management (ARM); Registered Health Information Administrator (RHIA); Registered Health Information Technologist (RHIT); Certified Healthcare Facility Manager (CHFM); Certified Coding Specialist (CCS); Certified Professional Coder (CPC)

Additional related education and/or experience preferred.

EEO Statement:

EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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