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Digital Consumer Sr. Product Manager - Surest - Remote at UnitedHealth Group

Digital Consumer Sr. Product Manager - Surest - Remote

UnitedHealth Group Work From Home, NC (Remote) Full-Time

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work.(sm)

Surest™, a UnitedHealthcare Company, (formerly Bind) provides a new approach to health benefits designed to make it easier and more affordable for people to access health care services. Our innovative company is part tech start-up, part ground-breaking service delivery-changing the way benefits serve customers and consumers to deliver meaningful results and better outcomes (and we have just begun). We understand our members and employers alike desire a user-friendly, intuitive experience that puts people in control when it comes to the choices they make and the costs they pay for medical care. At Surest, we pride ourselves in our ability to make a difference, and with the backing of our parent company, UnitedHealthcare, we can operate in the best of both worlds-the culture and pace of an innovative start-up with big company support and stability. Come join the Surest team and help us design and deliver a cutting-edge health benefit that changes the face of health care.

A simple and intuitive experience is integral to the Surest member experience. From onboarding through in-app service experiences, the Digital Consumer Product Manager will help design and enhance an industry-leading digital experience for our members. This role will establish and drive the Surest product roadmap for the capabilities needed to operate the Surest plan while collaborating with member service to create a robust in-app service experience which integrates seamlessly across chat, in-app, email, and call.

You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Enhance the digital onboarding process to help consumers be successful as Surest members

  • Develop the capabilities, tools and integrations needed to enable an in-app service experience for Surest members and prompt the timely, productive interactions with our members

  • Build a roadmap with clearly defined milestones, dependencies, and success metrics

  • Partner with Technology teams to contribute to continuous product and technical improvement process

  • Work with peers across Surest to ensure capability and process alignment

  • Communicate and coordinate tool and process updates with Product and Operational Partners

  • Drive Agile development practices, including writing user stories and prioritizing the product backlog

  • Define, measure, and analyze product performance to solve issues, improve efficiency, and increase automation

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s degree 

  • 3+ years of digital consumer product management or product owner experience 

  • 3+ years of working in the Agile Development Framework

  • 3+ years of analytical and problem-solving experience

  • 3+ years of improving and evolving the current state of product design, development, and operations

  • 3+ years of experience guiding and influencing cross-functional teams  

  • 3+ years of strong communication skills with the ability to interact and influence across diverse groups of technical and non-technical business partners

Preferred Qualifications:

  • Advanced degree

  • Experience with leading design and development of a technology product that serves the health industry

  • Experience with working in a continuous delivery/DevOps model

  • Demonstrated knowledge of Lean practices e.g., developing Lean experiments

  • Proven ability to adapt styles to the objective at hand - knowing when to apply pressure, knowing when to compromise to keep development moving forward

  • Demonstrated attention to detail

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)

California, Colorado, Connecticut, Nevada, New York City, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York City, or Washington residents is $101,200 to $184,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

•All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Recommended Skills

  • Adaptability
  • Agile Methodology
  • Analytical
  • Attention To Detail
  • Automation
  • Coaching And Mentoring
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