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Manager/Team Lead, Revenue Accounting Software

Rekruiters Houston, TX Full-Time
$100,000.00/ year
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Job Description: 

Reporting to the Customer Service Group Lead, the Team Lead is responsible for identifying, executing and managing the operational tasks needed to  provide client support and meet Customer Service objectives.  

Responsibilities

  • Serve as source of knowledge for Product Analysts learning product functionality and/or business and industry concepts.
  • Enforce Customer Service internal standards.
  • Actively participate in defining Customer Service Methodology.
  • Gain insight into incoming work to ensure priorities / assignments are accurately set across all Product Analysts.
  • Assess strengthens and weaknesses of team members and ensure assignments provide growth opportunities.
  • Monitor and assess team’s performance against defined KPIs and take corrective action where needed.
  • Engage with software product management and engineering leads to understand product roadmap and define priorities.
  • Serve as escalation for both internal and external customers

Requirements

  • 5 -15 years in services and/or customer service type roles with experience leading teams
  • Proven ability to embrace and leverage new technology
  • Basic understanding of database systems, data models, data migrations, and experience using PLSQL
  • Experience with testing software, documenting, and triaging issues
  • Experience with system configuration
  • Understanding of software development
  • Strong people and relationship building skills
  • In-depth product knowledge
  • Good understanding of multiple industry segments
  • Demonstrated ability to successfully mentor others
  • Proven ability to successfully manage processes
  • Ability to assess, manage and allocate talent
  • Very good written and verbal communication skills
  • Bachelor’s Degree

_________________________________________________________________

For more information on this job: https://rekruiters.com/jobs/
Rekruiters has been named by business journals as one of the best places to work.
We offer benefits such as weekly pay, health insurance, 401k and even profit sharing to our consultants.
Corporate:
https://www.rekruiters.com – Main Site
@rekruiters.com – Twitter
https://www.facebook.com/rekruiters/ – Facebook
_________________________________________________________________

#5523

IND123

MS SQL Server

Recommended skills

Team Performance Management
Leadership
Customer Service
Engineering
Verbal Communication
Databases

Location

Salary Details

This salary was provided in the Job Posting.
$100,000
Yearly Salary
This salary is within the average salary range of $60,000-$249,280 for this role in this location

Career Path

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Manager/Team Lead, Revenue Accounting Software
$100,000.00/ year
Estimated Salary: $70K
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Job ID: BHJOB5993_5523

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