With direct supervision, the Key position's role is to support the front-of-house team members and management team, within a single restaurant, through maintenance of restaurant standards, customer and team member relations, internal communication and strive to achieve overall quality and consistency on a daily basis. This role should be a leader with a "whatever it takes" attitude in helping the restaurant management team, team members and customers.
Maintain high employment quality standards consistent with Bloomin' Brands policies
Performing assigned pre-opening quality checks (kitchen and bar line checks, interior and exterior maintenance)
Review staffing and station assignments
Preparing for and conducting pre-shift meeting
Ensuring the restaurant is completely ready for service 15 minutes prior to opening
Supporting and coaching the front-of-house staff in customer service
Ability to balance the needs of the front- and back-of-house team members for smoother operations
Performing table checks, and handling routine customer problems (re-cooks, comps, etc)
Completing server check-outs and tip reporting
Accurately collecting, tracking recording and distributing tip outs
Completing all end of shift paperwork
Preparing restaurant to be closed at the end of operations and securing the premises
Participate in special events, marketing, purchasing, training, quality control and financial control activities
Certified in any front-of-house functions
Passing grade in Assessment testing
Legal authorization to work in the United States
Previous experience in the restaurant industry
Training and proficient in all areas of the front-of-house functions like Hostess, Bus, Server, Bartender, Head Waiter, Trainer and Take-Away
Held positions of leadership previously
Bloomin' Brands is an equal opportunity employer. M/F/D/V are encouraged to apply
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Assist with staffing levels and determining which staff are assigned to each shift.
Manages all employees to maintain high employment quality standards consistent with the Outback brand including, but not limited to, hiring, development, counseling, promotion, discipline, and termination as appropriate.
Share the vital responsibility to recruit, interview, and hire Outbackers to staff your restaurant.
Champion our development paths for all Outbackers so that they can reach their career goals. These development paths provide the roadmaps for our internal management promotions.
Enforce safety and sanitary practices and maintenance.
Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances; all health inspections meet required state standards. The operational basics and standards are adhered to with total commitment and passion through providing direction and guidance to employees.
Actively participates as a member of the management team.
Responds to guest comments and seeking the opportunity to build guest count while educating and empowering other Outbackers to act in a similar capacity.
Sets excellent customer service and work examples.
Demonstrate knowledge of the entire menu and preparation.
Engage in community and market-related opportunities at the restaurant.
One (1) year previous restaurant management experience
Must be able and willing to work a flexible schedule.
Minimum age 21 years.
One (1) year previous experience in full service (including bar) restaurant management
Certification in food safety.
Willingness to relocate within the assigned region.
Perks & Benefits that we offer at Outback Steakhouse:
Outback Steakhouse offers a comprehensive benefits and perks package. As a Manager, you are eligible for benefits on the first of the month following or coinciding with your hire date or promotion date.
We support your BOLD career dreams. #BloomWithUs
PTO (Paid Time Off) to take the time for you!
Closed Thanksgiving and Christmas Day to spend time with family and friends
Health & Wellness benefits
Medical, Prescription, Dental, and Vision
Company-paid Life, AD&D, and Disability Insurance
Supplemental Life and AD&D
Buy-Up Short- and Long-Term Disability (with Buy-Up options)
Health Savings Account
Flexible Spending Accounts
Pre-Legal Services Plan
401(k) Retirement Plan
Meal comp benefits
Employee Assistance Program (EAP)
Rx for pet’s prescription savings program
Employee discounts with Perks at Work
Best-in-class training and development programs
Rewards and recognition programs (we appreciate all that you do)
Bloomin’ Brands, Inc. is an equal opportunity employer. M/F/D/V are encouraged to apply.
- Customer Service
- Event Management
- Food Safety