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Customer Support/Customer Service Representative

Apex Systems Austin Contractor
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* If you meet the job requirements, please send a word document resume to Email blocked - click to apply with 973490 in the subject line *

Customer Support / Customer Service Representative

Duration: Long term contract / ongoing contract

Rate: $15/hr

Location: Austin, TX 

Will require occasional overnight work 

Qualified candidates will possess the following qualities:

  • Candidates must have a proven track record of excellent customer service
  • Highly organized
  • Ability to multitask
  • Candidates must have the ability to adjust due to a rapidly changing work environment
  • Effective in team environment
  • Punctual
  • Schedule flexibility
  • Excellent communication and interpersonal skills
  • Highly motivated and has the desire to progress within the company
  • Call center experience
  • Long term commitment is a plus

Job Description:

  • Support external companies:
    • Live face to face video support
    • Scheduling TelePresence meetings
    • Mailer management
    • End user training
  • Ongoing internal training
  • Global communication
  • Provide outstanding customer support to non-technical users
  • Provide 24x7 support (Rotating schedules)
  • Responsible for analyzing tickets, contacting the customer to relay pertinent information, incident remediation and/or escalation to Tier 1 Engineering if required
  • Business casual dress code

* If you meet the job requirements, please send a word document resume to Email blocked - click to apply with 973490 in the subject line *

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

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Customer Support/Customer Service Representative
Estimated Salary: $64K
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Job ID: 973490

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WHAT WE DO:

Apex Systems is a division of the 2nd largest IT staffing and services firm in North America. From consulting to staff augmentation, we connect top tech talent with great companies in all industries.

OUR CREDENTIALS: 

Apex earned Inavero’s Best of Staffing™ Client Diamond and Talent Awards for providing superior service to clients and job seekers, putting the company in the top 2 percent of all U.S. staffing agencies.

SUPPORTING OUR CONTRACT EMPLOYEES:

We take the time to understand a candidate’s talents and needs to ensure a good match with companies for contract, contract-to-hire, and direct hire positions. Each recruiter within Apex is focused on a specific skill area within infrastructure, applications, and project management. This focused discipline enables our local recruiters to work directly with our candidate’s and focus their talent on the right position at the right time.

WHO OUR CUSTOMERS ARE: 

We serve Fortune 500, mid-market, and emerging companies from a wide variety of industries, including communications, energy, financial services, government services, healthcare, technology, and utilities. 

WHERE WE ARE: 

Apex has branches in over 70 locations across the U.S. and Canada and more than 1,000 employees dedicated to supporting the needs of our clients and contract team members. Visit www.apexsystems.com to find a local branch or connect with an Account Manager or Recruiter.

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