Housekeeping Manager

TWA Hotel, Jamaica, New York, United States of America

The Housekeeping Manager at TWA Hotel will be responsible for assisting in managing the housekeeping functions and staff daily to ensure guest rooms, public space, and team member areas are clean and well maintained. This person will inspect areas of responsibilities and follow up with a plan for improving results. Furthermore, this role strives to continually improve guest and team member satisfaction and maximize the financial performance of the department. The ideal candidate for this role would be highly detail oriented and meticulous with a strong ability to connect and engage with team members and guests alike.

Responsibilities:

1. Verify that guest room status is communicated to the Front Desk in a timely and efficient manner.
2. Utilize a list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
3. Inventory stock to ensure adequate supplies.
4. Supervise an effective inspection program for all guestrooms and public space.
5. Understand the impact of department’s operations on the overall hotel success.
6. Verify all team members have proper supplies, equipment, and uniforms.
7. Communicate areas that need attention to staff and follow up to ensure completion.
8. Participate in departmental meetings and continually communicate a clear and consistent message regarding the departmental goals to produce desired results.
9. Use all available on-the-job training tools to train new Room Attendants and provide follow-up training as needed.
10. Establish and maintain open, collaborative relationships with team members.
11. Participate in scheduling team members to business demands and tracking team members' time and attendance.
12. Verify team members understand expectations and parameters.
13. Administer property policies fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs).
14. Supervise staffing levels to ensure that guest housekeeping, operational needs, and financial objectives are met.
15. Observe behaviors of team members and provide feedback to individuals.
16. Participate in an ongoing team member recognition program.
17. Solicit team member feedback, utilize an “open door” policy, and review team member satisfaction results to identify and address problems or concerns.
18. Participate in the development and implementation of corrective action plans to improve guest satisfaction.
19. Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
20. Respond to and handle guest problems and complaints.
21. Other duties as assigned.

Requirements:

1. High school diploma or equivalent.
2. 2 years’ experience in hotel housekeeping or related field.
3. Effective communication both verbally and in writing.
4. Effective listening skills to understand and clarify concerns from team and guests.
5. Experience working in a labor-organized environment preferred.
6. Organizational skills and attention to detail.
7. Proficient in the use of Microsoft Office.
8. Excellent time management.
9. A can-do attitude and a hands-on approach.
10. A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.

What we offer/What’s in it for you?

• Weekly Pay.
• Paid Time Off.
• Retirement Options.
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members.