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Senior Lead Digital Product Manager - Digital Capabilities at Wells Fargo

Senior Lead Digital Product Manager - Digital Capabilities

Wells Fargo Charlotte, NC Full-Time
About this role:

The Digital for Commercial and Corporate & Investment Banking group manages customer-facing digital channels, experiences, and capabilities serving Commercial, Corporate & Investment Banking customers. Our mission is to deliver value to our customers and business partners by providing best-in-class digital experiences. We put our customers at the center of every decision we make by focusing on their needs, being a leader in digital solutions and keeping things simple. We bring together a unique set of experts in digital product management, design, and analytics.

The Digital Capabilities group leads product development for core shared services across access and authorization, collaboration and communication, and front-end enablers. We have an exciting opportunity for a Senior Lead Digital Product Manager to help drive our digital capabilities strategy and roadmap. As a seasoned product manager, you will help establish clear business outcomes that support our customer journeys. #GrowWithSDI

In this role, you will:
  • Act as an advisor to senior leadership to develop or influence digital products, initiatives, plans, specifications, resources, and long-term goals for highly complex business and technical needs across a functional area within the Digital environment
  • Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise
  • Deliver solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
  • Coordinate highly complex activities and guidance to others
  • Provide vision, direction, and expertise to senior leadership on implementing innovative and significant digital business plans, programs and initiatives which have significant impact
  • Strategically engage with all levels of professionals and managers across the enterprise
  • Serve as an expert advisor to leadership in any of the following areas: access and authorization, collaboration and communication, and front-end enablers
  • Define features and requirements as part of the overall Digital Capabilities roadmap in an Agile framework
Required Qualifications, US:
  • 7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Required Qualifications, International:
  • Digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
  • Exceptional problem solving and analytical skills with proven ability to turn findings into executable plans
  • Experience leading efforts that require integration of multiple technology systems, operations, or customer service processes
  • Previous product management experience with any of the following areas:
    • Access and authorization capabilities, such as customer identity access management, authentication, fraud tools, entitlements and authorization, or login/biometrics;
    • Collaboration and communication capabilities such as document collaboration or alerts or content management;
    • Customer experience analytics capabilities such as design and experience optimization, A/B testing, CSAT, NPS, Artificial Intelligence, Machine Learning, etc, and previous experience with database architectures, SQL, MongoDB, Data Lakes, etc.
    • Product management experience with web UI frameworks and design systems, web application development and SaaS web platforms.
  • Previous experience with related vendor solutions such as Ping Identity, Actimize, RSA, NuData, Documentum, SDL Tridium, Glassbox, Optimizely, Tableau, etc.
  • @RWF2022
Pay Range

$138,500.00 - $287,600.00 Annual

  • Information about Wells Fargo's employee benefits
We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recommended Skills

  • A/B Testing
  • Actimize
  • Agile Methodology
  • Analytical
  • Artificial Intelligence
  • Biometrics
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Job ID: R-158772-2

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