Personal Banker II - South Center Branch

Personal Banker II - South Center Branch
Salary: $24.70 /Hour + DOE
Schedule: Monday - Friday 9:15 am - 6:15 pm
Some Saturdays 11:30 am - 4:30 pm

Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized nine years in a row by Alaska Business magazine readers.

GENERAL PURPOSE SUMMARY
This is a branch-based sales position with some outside calling whose primary goal is to acquire, retain and deepen consumer and business relationships.Creates an outstanding customer experience and helps the branch meet sales objectives, contributing to the success of the bank
Develops new business, builds strong customer relationships, and increases sales by performing the following essential duties and responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Establishes new business and expands existing banking relationships by making sales calls in person and by phone to current and prospective customers including both consumers and commercial
   Tracks customer calls, sales activities, and reports trends from various sources to supervisor.
2. Consults with existing and potential customers, analyzes their financial needs, and recommends appropriate bank products and services
   Cross sells and makes productive referrals to other areas of the bank.
3. Opens new accounts, sells consumer products and services, and responds to customer account related requests; may close accounts and conduct customer-initiated account research and resolution.
4. Implements the onboarding process for new customers creating an outstanding customer experience.
5. Acts as liaison between customers and other areas of the bank
   Maintains awareness of existing and newly developed bank products and services in order to make appropriate recommendations to customers.
6. Initiates and processes customer contracts for bank products and services and answers customers' questions regarding the contract and service or product.
7. Interviews and evaluates customer needs to initiate consumer loan business, requests and receives applications and other required paperwork to send for underwriting, informs customer regarding approval or denial of loan, and may coordinate closings of loans they originated.
8. Performs other work-related duties as assigned by supervisor.

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE:
Minimum: Bachelor's degree in a business-related field plus one year demonstrated experience in a customer relationship-type position, or four years in a front-line customer contact position with two of the years as experience in a customer relationship-type position; or equivalent combination of education/training and experience
One year sales experience.
Preferred: Outside sales experience.

SKILLS and ABILITIES:
Ability to keyboard 35 wpm and operate a 10-key calculator required
Word processing and spreadsheet experience required; database experience preferred.

LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations and standard banking services contracts
Ability to write reports and business correspondence
Ability to effectively present information, demonstrate products and respond to questions from managers, business customers and the general public.

MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, commissions and percentages
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical solutions.

REASONING SKILLS:
Ability to solve practical problems and deal with a variety of situations where limited standardization exists
Ability to define problems, collect data, establish facts and draw valid conclusions
Ability to interpret instructions in written, oral, diagram or schedule form.

LICENSES, CERTIFICATES, and REGISTRATIONS:
Must be eligible to obtain an NMLS License.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear
The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms
The employee is occasionally required to stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 25 pounds; occasionally lift and/or move up to 50 pounds
Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate.

May be required to travel to local businesses and/or customers during work hours for sales calls.