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Part-Time, Web Services Support Specialist Campus Bloomington

Indiana University Bloomington Part-Time
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UITS is seeking an individual to assist the Web Services Support team in supporting IU’s central web services. Web Services Support provides email and phone support for users on IU Web services, including Webserve, Cascade Server, CAS, Duo integrations, and more.

Web Services Support consultants are the primary source of customer support for many users of the central web service, including both Webserve and Pages web servers. Consultant responsibilities include fully documenting their interactions with customers while answering inquiries and providing technical support and guidance for HTML, PHP, and CSS, as well as WordPress, the Cascade Server (WCMS) and the IU Web Framework. Consultants will work with both the customer and service owners and administrators to resolve issues and may answer questions about services including CAS and Shibboleth.

Consultants also provide support for web development applications such as SSH and FTP applications and are responsible for building and maintaining reference and training documentation in the Knowledge Base as well as other projects related to web support.

Note: The position is 20-25 hours weekly, between 8am-5pm, Monday-Friday.


REQUIRED: Previous customer service experience, ability to effectively communicate and exchange information, and proven technical skills.

Able to work independently with minimal supervision and are self-motivated and work well with others. Demonstrate strong analytical skills, communicate complex ideas well, and troubleshoot effectively. General knowledge of web programming languages and tools (HTML, PHP, SQL, SSH, SFTP, etc.); familiarity with Hannon-Hill’s Cascade Server.


Preferred Qualifications 
Working Conditions / Physical Demands 
Salary Range 

Skills required

Help Desk
Desktop Support
Installations (Computer Systems)
A+ Certification
Active Directory
Server Supported Gaming
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Job ID: 11920P

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Indiana University has seven campuses, including core campuses in Bloomington and IUPUI - Indianapolis, and regional campuses in Northwest, Kokomo, Southeast, East, and South Bend.

The benefits go beyond healthcare and retirement—you'll belong to a strong, proud community of faculty and staff who support and applaud each other in all achievements, big or small, in a challenging and rewarding work culture.

Fast Facts about Indiana University

•    #1 largest employer in the state
•    Total student enrollment (Fall 2014): 114,370
•    Total living alumni: More than 600,000, including nearly 272,000 Indiana residents
•    Annual operating budget: $3.3 billion
•    Employees: More than 23,000, including faculty and professional and support staff
•    Research centers and institutes: More than 200
•    Endowment: More than $1.988 billion

The IU Factbook offers detailed information about administration, student enrollment, academic programs, degrees conferred, facilities, and finances. Or, access a year-by-year chronology of important events in Indiana University history from the University Archives.

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