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Client Support Specialist - Austin, TX

Nesco Resource Austin Full-Time
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The Client Services Specialist provides internal support to PC network users on multiple platforms and operating systems and assists PC users on the various aspects of using available hardware and software.




  • Diagnoses and resolves problems related to the operation of PCs on the network.

  • Addresses help desk tickets as Tier Two support

    • Creates help desk tickets as needed to address user issues

    • Addresses tickets assigned to Client Services team as they become available

    • Escalates issues to Tier Three



  • Installs and configures software and utilities according to network standard.

  • Trains users to make efficient use of their PCs.

  • Maintains contact with software vendors and internal customers in order to resolve technical and operational details concerning PC products and support.



Skills, Knowledge, Abilities:




  • Competent in all phases of end user computing

  • Excellent written and verbal communication skills

  • Energetic and positive attitude with a strong work ethic



Qualifications:




  • High School / GED or Equivalent required. Associates degree in computer science or other technical discipline strongly preferred, or equivalent, relevant experience preferred.

  • 1-3 years relevant work experience

  • 2 years of experience with PC/network environment


Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
 

Skills required

Customer Service
Technical Support
Problem Solving
Information Technology
Troubleshooting (Problem Solving)
Customer Support

Location

About the company

Salary Estimator

Based on Job Title, Location and Skills
$57K
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Job ID: 19-28011

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Nesco Resource is one of the leading national staffing and employment agencies offering services in temporary staffing, direct hire, and host of other staffing and recruiting solutions. Through its branch office network, Nesco Resource offers clients and employees services ranging from Temporary Staffing, Permanent Placement, Recruitment Process Outsourcing, Onsite Management Services and more. Nesco Resource is an employment agency with dedicated offices supporting Engineering & IT, Clerical & Light Industrial, and Accounting & Finance specialties. Whether you're one of the thousands of people we've helped find a job or a company that we've helped find talent, we're working every day for you to match top talent with great opportunities.

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