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Community Manager - 104 job in Mill Creek at HNN Communities

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Community Manager - 104 at HNN Communities

Community Manager - 104

HNN Communities Mill Creek, WA Full-Time

HNN Communities is a privately held and owner-operated professional property management company. We specialize in the management of multifamily and mixed-use properties throughout Washington State.

HNN Communities has an immediate opening for a Full-Time Community Manager to join our team in Mill Creek, WA. We offer competitive pay, excellent benefits, and professional development. HNN is a great place to make a rewarding career, life is better here!

About the Position

The Community Manager is responsible for the day-to-day operations of the assigned community(s) and ensures that the established company objectives are achieved. This role leads the optimum performance of the community in areas including associate management, leasing and marketing, compliance, accounting, resident satisfaction, and maintenance activities. Successful candidates in this role will have tax credit housing experience.

Pay Details: DOE

Job Responsibilities

  • Lead, direct and supervise employees assigned to the community.

  • Successfully interview, hire, train and retain employees.

  • Perform all related accounting tasks including collecting and posting rent, fees, and other payments as well as processing month end and zero receipts in a timely manner.

  • Perform accounts payable tasks including processing or approving invoices and payables.

  • Review and analyze utility billing and rentable item charges regularly to ensure accuracy.

  • Oversee the community’s marketing program, including social media engagement and collateral inventory management.

  • Provide excellent customer service to all residents, prospects, and guests.

  • Lead all revenue management efforts to ensure the community’s maximum income is achieved. Monitor HUD fair market rents, Section 8 payment standards, and asking rents for voucher holders.

  • Oversee, provide direction, ensure timely submittals, and keep compliant with all requirements of the tax credit program as it relates to the community.

  • Complete resident move-outs within the timeline set by the company by reviewing lease terms, notice requirements and processing the disposition.

  • Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues.

  • Supervise resident retention programs, renewals, and leasing programs to maintain maximum occupancy and minimal turnover.

  • Oversee all leasing efforts including prospect engagement, tours, closing ratios and move-ins.

  • Supervise and administrator all lease agreements and addendums, prospect screening processes, and legal notices while ensuring accuracy and compliance.

  • Oversee all maintenance activity including unit turns, service requests, scheduling, staffing, preventative maintenance, and capital improvement projects.

  • Prepare, monitor, and adhere to the guidelines of the community’s operating budget and make informed recommendations for ways to maximize income and minimize expenses.

  • Complete financial variance reports, monthly performance reporting and operational analysis as required.  


  • Minimum 3 years of experience in property management, including sales/multi-family leasing and supervisory responsibility.

  • Bachelor’s degree in business or related field is preferred.

  • Thorough knowledge of Federal Fair Housing and other applicable local, state, or federal regulations.

  • Knowledge of Section 42 LIHTC program and associated compliance processes.

  • Experience successfully leading a team with the ability to source, interview and manage employee performance.

  • Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).

  • Prior budgeting experience and the ability to interpret financial statements.

  • Experience using property management software, preferably Yardi.

  • Excellent written and verbal communication skills.

  • High school education or equivalent required.

  • Must be able to speak, read and write English in a manner sufficient to carry out duties.

  • Successful completion of background check and drug screen required.

  • Must be legally qualified to work in the U.S. meeting I-9 guidelines.

Benefits Offered

  • Over 90% company paid medical benefits for employee coverage.

  • 100% company paid dental and vision benefits for employee coverage.

  • Healthcare and dependent care flexible spending accounts.

  • Company paid life insurance, AD&D and long-term disability benefits for employee coverage.

  • Best-in-class voluntary insurance benefits.

  • Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.

  • Discretionary bonus programs.

  • Eligibility for a 20% housing discount consideration.

  • Employee assistance program (EAP) with 24/7 counseling services.

  • Company-sponsored backup childcare.

  • Employee discount program through LifeMart.

  • Company-sponsored industry training and certifications.

  • Paid time off (PTO) equal to 15 days in the first year.

  • Up to 12 paid holidays each year.

  • Diversity initiatives and events lead by our DE&I Committee.

  • Paid volunteer time off, 2 days per year to volunteer in the community.

Our Mission

HNN’s mission is to be a great company that provides outstanding housing. We emphasize common sense in the management of investment properties. We achieve standards of performance that balance short-term return on investment with long-term housing preservation and value. We nurture a reputation of excellence in our housing communities, in our operations and within ourselves. We promote healthy communication, productive teamwork, integrity and professionalism. We thrive in a work environment that is exciting, fun and productive. We realize the power of kindness and compassion in our business operations.

Visit us at to view all open career opportunities!

HNN Communities is an Equal Opportunity Employer


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