Manages client relationships and acts as a trusted advisor, thought leader and general manager to grow the business through sales Develops a client-centered agenda (plan), improves the financial quality of the account [s] (grow), harnesses innovations to meet contractual commitments (deliver) and provides the leadership that aligns teams and holds members accountable for results (lead). Provides pan-company leadership working across company and with the customer as one unified company account team. Use of this job family is restricted: must own an account, sub-region/region P & L.
Unique mastery and recognized authority on relevant subject matter knowledge including technologies, theories, or techniques
Develops strategy and set functional policy and direction.
Acts as a functional manager within area of expertise but does not manage other employees as a primary job function.
Leads large, cross-division functional teams or projects that affect the organizations long-term goals and objectives.
Contributes to the development of innovative principles and ideas
Successfully operates in the most complex disciplines, in which the company must operate to be successful. Provides highly innovated solutions
Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives.
Delivers Account Business Plan (ABP), Account Financial Plan (AFP), and Account Operating Plan (AOP)
Leads, coordinates, and manages the long-term, consultative, client relationship to become the clients trusted advisor
Establishes and manages, a program to achieve client service excellence
Meets or exceeds financial commitments
Delivers on companys contractual commitments, technical or process innovations Enforces a change management mechanism for requests outside the agreed scope
Ensures a strong governance framework and meeting cadence within company and between company and the customers
Leads all employees who provide services to the client, either directly or indirectly
Education and Experience:
Bachelors Degree or equivalent, MBA or equivalent preferred
10-12 years experience in account leadership roles such as sales, delivery or business management
At least five (5) years previous account management experience in managing State Medicaid Management Services
Previous experience with a Medicaid Management System or with major operations-related components of an Medicaid Management System or other large healthcare systems and an ongoing relationship management with a large client.
Experience working in a matrixed environment
Experience in IT industry required and vertical industry preferred
P & L, sales and risk management skills required
Knowledge and Skills:
General Management Skills
Consultative sales skills
Knowledge of IT Industry, including trends and competitors
In depth knowledge of vertical industry
Change Management skills
Strong communication skills
Customer Relationship Management
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