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  • Atlanta, GA 30301

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Director Franchise Operations Digitization and Operating Model Optimization

Coca-Cola North America Group • Atlanta, GA

Posted 15 days ago

Job Snapshot

Other Great Industries

Job Description

Job ID: R-08684

Position Overview:Why Join Coca-Cola North America?
It's an exciting time to work in The Coca-Cola Company's flagship market. We're accelerating our momentum as the fastest-growing large consumer goods company in North America by putting people at the heart of our business and everything we do - whether we're innovating to give consumers the drinks and packaging sizes they want, or building our eCommerce capabilities. People are our focus when we're collaborating with our diverse network of locally-connected bottling partners, and when we're returning every drop of water we use to communities and nature. And people - with the different backgrounds, skills and perspectives they bring to our workplace - are helping transform our business, one big idea at a time. We empower our employees to challenge the status quo, make bold recommendations, experiment and adapt, so we can grow together and make a great business even better.

Function Specific Activities:

Director Franchise Operations Digitization and Operating Model Optimization


The primary purpose of this role is to lead System engagement on data, technical and digitization strategic initiatives that support the 21st Century Partnership Franchise operating model (Bottler Eco-System of CONA (Coke One North America), Northstar, NPSG (North America Product Supply Group), CBS (Customer Business Solutions), BSNA (Business Services North America), NRS (National Retail Sales), FSOP (Food Service & On Premise), Franchise). This would include 1) The development, execution and maintenance of a data sharing strategy and approval process 2) Steward and lead projects that build cross entity capability 3) Lead system engagement in Digitization projects/capabilities   

Key Duties/Responsibilities:

  • Establish and lead strategic initiatives across multiple internal and external stakeholders (systems capabilities, data access, cross entity optimization).
  • Execute agreed to initiatives aligned to roadmap and future destination
  • Develop strategic initiatives that support the roadmap for optimization.
  • Engage internal and external technical experts to gain alignment on future state operating model structure.
  • Define clear roles for each support entity and evolve as necessary


  • Engage with technical experts across the System to identify areas for optimization.
  • Engage with senior leaders in CCNA (Coca-Cola North America) and external support entities to align on and execute strategic initiatives to optimization the operating model.


  • Analyze, identify and recommend optimization opportunities between CCNA, Bottlers and external support entities
  • Resolve any prioritization, resource constraints or governance issues to ensure implementation of needed systems capabilities across CCNA, Bottlers and external supporting entities
  • Determine business value and prioritization of systems capability and data requests from CCNA functions.

Judgment and Decision Making:

  • Optimal future state structure of Franchise Operating Model for external support entities
  • Optimize initiatives across CCNA and external support entities
  • Identify implications of changes to participation in external support entities
  • Systems capabilities required to support Franchise Operating Model
  • Business Planning:  Identify and gain alignment on opex and investments needed to support optimization of the Franchise Operating Model across CCNA and external support entities.


  • Develop future state digitization and data destination for the Franchise operating model.
  • Create strategic initiatives roadmap for operating model optimization.
  • Create cross entity processes to ensure alignment.

Required QualificationS:

  • Working in or directly with one or more external support entity CBS, CCBSS, CONA, Northstar, and BSNA.
  • Business process and digital initiatives development and execution
  • Working with the Bottling System.
  • 7-10 years previous work experience required
  • Minimum education level required:  University/Bachelor's Degree

Job Requirements:

Years of Experience:

7-10 Years Experience

Leadership Behaviors:

  • DRIVE INNOVATION: Generate new or unique solutions and embrace new ideas that help sustain our business(encompassing everything from continuous improvement to new product and package innovation). 
  • COLLABORATE WITH SYSTEM, CUSTOMERS, AND OTHER STAKEHOLDERS: Develop and leverage relationships with stakeholders to approximately stretch and impact the System (Company and Bottler).
  • ACT LIKE AN OWNER: Deliver results, creating value for our Brands, our System, our customers, and key stakeholders. 
  • INSPIRE OTHERS: Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible. 
  • DEVELOP SELF AND OTHERS: Develop self and support others' development to achieve full potential. 

Growth Behaviors:

  • GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.
  • SMART RISK: Makes bold decisions/recommendations.
  • EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
  • PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
  • FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
  • EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Job ID: R-08684
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