Genesis10 is actively seeking a Product Specialist/Application Support resource for a contract position opening (contract term approximately 6 to 12 months) for our railroad industry client located in downtown Kansas City, MO.
Description: The Product Specialist supports products and applications internal to the company throughout their lifecycle. This is an exciting opportunity to manage tactical execution in a role connecting business operations, technology solutions and the end-user experience. To be successful, the Product Specialist must possess skills in technical troubleshooting, data analysis, business analysis and project management.
Responsible for planning and coordinating the integrations, environments and implementation/roll out of new applications of the company.
Responsible for the planning and coordination of the decommissioning of legacy applications and integrations that will no longer be used by the company.
Management of all tickets including Change, Incident, Problem and Request/Enhancement tickets.
Manages incident activity to ensure all tickets are being worked and resolved within the correct ticket urgency, proper team assignment, within all SLAs, and updating all relevant incident data within the corresponding ticket. Creates the ticket when needed and troubleshoots in incident, reaching out to company IT and vendors as necessary
Performs root cause analysis and restoration for critical applications and incidents while ensuring all alerts are addressed and escalated correctly
Creates and maintains knowledge management documentation
Provides end user support and training where needed
Manage production support and act as the SME for assigned applications and products; champion change requests to improve usability and system performance.
Provide day-to-day vendor relationship support including tracking timely completion of production tickets and adherence to service agreements
Responsible for developing and executing on plans (production support plans, disaster recovery plans, server maintenance, etc.) to maintain system health and work in partnership with delivery teams to obtain necessary details to insure resource availability and task completion.
Bachelors of Science in Business, IT or other related field of study, or equivalent experience
3 years of experience in an application support role
2 years of experience in working with third party vendors
Bi-lingual English/Spanish language
If you have the described qualifications and are interested in this exciting opportunity, apply today!
About Genesis10: Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com “Genesis10 is an Equal Opportunity Employer, M/F/D/V”
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