The On-Site Sales Concierge will coordinate customers through all aspects of the homebuying process and be the main point of contact from sales agreement through closing to create an exemplary experience and to ensure they are Tickled, Delighted, and Happy with their new home purchase. The Concierge will interact with homebuyers regulary via phone, email and in person to provide them with updates about the status of their home and estimated timelines. The Concierge will deliver a high-touch customer experience that mirrors the level of quality found throughout Lennar. The Concierge should be extremely organized and a customer service-oriented team player. #CB
Serve as the customer's main point of contact throughout the construction and closing process, being the point person between the homebuyer and the community team (e.g., construction, sales, warranty, design studio).
Set clear and concise expectations with customer that support Lennar processes and policies.
Provide homebuyers with relevant weekly updates on the status of their build and help answer all questions or concerns the buyer may have.
Coordinate introductions between buyers and Trade Partners.
Facilitate all real estate documents generated by the sales team through the Lennar workflow process
Maintains transaction pipeline for multiple sales professional
Updates prospect activity and owner reporting
Manages phone calls and email correspondence with homebuyers.
Obtain all necessary signatures on listing agreement, disclosures and other necessary documentation.
Coordinate homebuyer new home orientation and final walkthrough.
Provide proactive weekly feedback and analytics to Sales Team regarding sales activities.
Input all necessary information into client database and transaction management systems.
Conduct Customer Service Surveys(H2 Insight) after closing to identify areas of opportunity in our home-buying experience.
High School Diploma/GED Required; Bachelor’s Degree Preferred.
Minimum 2 years- experience supporting a high-volume Sales Environment & Team.
Minimum 2 years – experience of customer service in a Sales Environment.
Excellent Verbal & Written Communication Required
Intermediate or Expert level proficiency in Microsoft Office.
Ability to work a rotational schedule including Weekends & holidays.
Valid Driver’s License with a clean driving record and Valid Auto-Coverage required.
Help us improve CareerBuilder by providing feedback about this job:
Report this job
Report this Job
Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to ourTrust and Site Security Team
Job ID: 2020-13554
privacy and protection,
when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder
Terms and Conditions
for use of our website. To use our website, you must agree with the
Terms and Conditions
and both meet and comply with their provisions.