Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Operations Manager jobs in Greenbelt, MD delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

SRQA Operations Center Manager

Dunhill Professional Search • Greenbelt, MD

Posted 1 month ago

Job Snapshot

Full-Time
Other Great Industries
Management

Job Description

SRQA Operations Center Manager

Greenbelt, Maryland

United States Census Bureau

The SRQA Manager will be working on the 2020 Census Program as part of a Fraud Detection Team, primarily dealing with suspicious data activities and investigations. In the first few months of the role the Operations Center Manager will primarily be planning out operations, determining the training needs and work for the data scientists. The Operations Center Manager will develop and implement the operations' vision for a team's call center. They will have about 20 Investigators reporting to them.

Additional duties include:

  • Ensure compliance with regulations and company performance standards and SOPs.
  • Drive change, facilitate innovation & continual improvement through productivity enhancements, coaching and team engagement
  • Provide input and leadership to plan, design, develop, and test Operations Center operations to include:
    • Concept of Operations
    • Staffing Plan
    • Training, Knowledge
    • Service Management,
    • Workforce Management
    • Analyst Performance
    • Recruiting

Minimum qualifications:

  • Master's Degree
  • 12 yrs.+ in developing and/or operating large complex call center, service desk, and/or BPO operations exceeding 100 agents.
  • BMC Remedy & Tableau
  • Communication and organization skill
  • Identifying, hiring, and developing team members to achieve high performance
  • Clear written and spoken communication skills for engaging with staff as well as stakeholders
  • Ability to coach team on best practices
  • Experience in meeting tight deadlines
  • Ability to handle multiple projects and prioritize

#CJPost

Job Requirements

Remedy, Tableau, Call center, Operations Management
Job ID: 985
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

More Jobs at Dunhill Professional Search

View All Similar Jobs View All Similar Jobs