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Product Support Representative 3 - Remote at UnitedHealth Group

Product Support Representative 3 - Remote

UnitedHealth Group Work From Home, PA (Remote) Full-Time
CB Est Salary: $100K - $100K/Year

Opportunities at Change Healthcare, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in healthier communities. Use your talents to improve the health outcomes of millions of people and discover the meaning behind: Caring. Connecting. Growing together.   

The Product Application Support Representative will be responsible for providing second level technical support to Change Healthcare customers using an ASP web application. This role analyzes problems with software applications to identify problem area(s) and recommends solutions. Additionally, the Product Application Support Representative will field and respond to telephone calls and emails from end-users, administrators, vendors and insurance carriers.  The incumbent is expected to research and resolve reported issues within organizational metric targets. Successful candidates must have solid written and verbal communication skills, organizational and analytical skills. He or she must be able to prioritize and manage numerous projects/issues, while building and maintaining positive customer relationships.

You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Manage and analyze software applications

  • Provide exceptional customer service

  • Promptly respond to customer concerns

  • Perform product research and provide customer training as needed

  • Log and monitor technical issues reported by customers

  • Manage customer issues effectively and escalate appropriately

  • Communicate updates to customers based upon team policy

  • Assist in pre-software releases and Quality Assurance tasks

  • Effectively manage customer calls and meetings

  • Manage special projects, as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma AND 4+ years of professional work experience

  • 2+ years of desktop support OR helpdesk support OR technical support experience

  • 2+ years of experience handling customer escalations

  • Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)

Preferred Qualifications:

  • Bachelor's degree

  • Experience working within the Healthcare IT industry

  • Knowledge of the Payer/Provider environment

  • Familiarity with ANSI X12 / EDI standards for healthcare transactions

  • Understand HIPAA compliance regulations

  • Proven excellent time management and organizational skills

  • Proven ability to work on multiple tasks simultaneously and meet deadlines while providing quality results

  • Proven excellent verbal and written communication skills

Working Conditions/Physical Requirement:

  • General office demands

Unique Benefits*:

  • Flexible work environments

  • Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets

  • Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships

  • Employee wellbeing programs and generous health plans

  • Educational assistance programs

  • US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions

Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies

•Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor.


Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies

•Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor.


Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents Only: The hourly range for California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington residents is $16.00 to $31.44. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

•All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Recommended Skills

  • Asc X12 Standards
  • Analytical
  • Communication
  • Coordinating
  • Customer Relationship Management
  • Customer Service
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