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Customer Service in Underhill Center,Vermont
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Ramp Service Agent

WORLDWIDE FLIGHT SERVICES Plattsburgh Part-Time
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The work of a Ramp Service Clerk / Agent includes the following: loading and unloading of cargo (mail, express, baggage, freight, and company material) on and off aircraft; the transporting of cargo between terminals and aircraft; the ramp transfers of cargo where required; the receiving, delivering, and physical handling of freight and company material, export at the designated express docks, mail and baggage in the outbound baggage room; the completion of forms and messages related to and necessary for the performance of the designated locations of the functions described.  The cleaning and servicing of cabin interiors, including cockpit and lavatories; draining lavatories; checking, handling, assembling, removing and installing passenger service cabin furnishings and supplies.  Transporting such furnishings and supplies to and from aircraft.  Assisting in loading, unloading and racking both filled and empty drums.  In addition, de-icing aircraft, clear aircraft windshields, pushout/two aircraft and related guide man functions; connect/remove ground power and ground start units.  May be required to clean the exterior of aircraft with specialized cleaning fluids.  May be assigned to perform routine cleaning of work areas, ramps, and facilities with or without powered equipment.  May be assigned to assist in monitoring security of facility.  May be assigned to do routine automotive repair; servicing and cleaning of powered and unpowered equipment.   Comply with WFS site security procedures for assigned warehouse and other operations.  Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.

Twist, turn, stoop, bend, reach, and grip while checking baggage throughout an eight hour shift.

Ability to stand and walk for an eight hour shift.

Hear and respond to customers.

Ability to speak and be understood in giving directions/information to passengers.

Tolerate and answer repetitious questions from customers in a friendly, outgoing manner. 

Ability to count money.

Ability to lift up to 70  pounds (31.9kg). 

Ability to judge distance.

Must be willing to wear uniform and insignia as prescribed by the Company.

Personal appearance and grooming that will present a favorable corporate image. 

Reports to work on a regular and timely basis.

Required Experience

High school diploma or equivalent preferred. Computer experience necessary.  Demonstrates qualities of leadership, initiative, and judgment.  Excellent interpersonal and communication skills required. Must have ability to work under pressure.  Must be able to lift up to 70 pounds (31.9kg). Ability to work weekends (ie. Friday, Saturday, Sunday), holidays, and days off.  Must be able to read, write, speak and understand the English language.  May be necessary to speak other language(s), in addition to English, depending on customer contract.

Skills required

Unloading
Carry
Lifting
Palletizing
Packing
Forklift Truck
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Job ID: 1804-629

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In those early days, I competed against a much bigger organisation but through our commitment, hard work and the quality of service we delivered, we prospered and, in fact, some years later, we acquired our former competitor. Even as WFS has grown and established a global presence, my message to our teams around the world has always been to focus on being the best at meeting our customers’ requirements – and that is how we have become a trusted partner to over 300 airlines, airports and other customers.We also understand that being the best means proving this every single day. Every passenger we welcome, every piece of cargo we process, and every aircraft we handle is another test of our quality and reliability. I am confident we have a global team of handling professionals that ensure we meet this challenge.

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