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Bi-lingual Inside Sales Representative job in Hillsborough at Sports Endeavors Inc

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Bi-lingual Inside Sales Representative at Sports Endeavors Inc

Bi-lingual Inside Sales Representative

Sports Endeavors Inc Hillsborough, NC (On Site) Full-Time
BI-LINGUAL INSIDE SALES REPRESENTATIVE

POSITION SUMMARY:

Support our team business for all sports within Sports Endeavors. This division will lead our goal to be #1 uniform supplier in the US. Focus on growing sales on the front line for team emails and phones, by up-selling, following-up on quotes, and orders by providing world class legendary service to our team customer.

The Inside Sales Representative will grow partnerships across multiple sports including: soccer, lacrosse, volleyball, field hockey, rugby and other sports by fielding inbound contacts and sales opportunities in a call center environment. You must be comfortable working in an office environment daily, making/taking dozens of calls and emails per day, generating price quotes, overcoming objections, qualifying prospects, closing sales and following up on all active accounts to ensure legendary customer service.

RESPONSIBILITIES:

* Grow team sales by supporting front line phones and emails
* Quoting
* Guiding customers into a legendary experience
* Up-selling
* Quote Follow Up resulting in Increased Conversion
* Accurate placement of orders in CRM system
* Customer Support: Front line team (soccer and multi-sport) phone and email support
* Provides accurate information regarding team products, orders placed, package tracking, shipping and other assistance to help meet and exceed customers' needs.
* Maintains strong professional relationships with customer base, and takes a proactive approach to resolve customer complaints through identifying the root cause of the issue and makes positive recommendations for resolution.
* Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
* Meet personal/customer service team sales targets and call handling quotas.

REQUIREMENTS:

* High School Diploma, GED or Equivalent required. Bachelor's degree preferred.
* Intermediate computer skills required. Must be proficient in all Microsoft Office products including but not limited to Excel, Word, Outlook & PowerPoint.
* Customer Service: Customer orientation and ability to adapt and respond to different personalities positively, is essential.
* Communication Skills: A big part of sales and customer service is communication. You will need to be a good listener and speaker, to help customers and employees understand your direction and recommendations and to maintain positive business relationships to ensure future sales.
* Must be fluent in both Spanish and English both written and verbal.
* Entry level sales experience a plus.
* Ability to multi-task, prioritize and manage time effectively.
* Ability to work a varying work schedule including evenings and weekends.
* Proven customer support experience in a high volume environment with a track record of overachieving quotas.
* Analytical Skills: Ability to take the sales numbers and analyze them to find weaknesses in the system, cost-saving opportunities and redundancies. Good analytical skills will help you set proper goals and accurately quote customers.

Benefits & Perks

Competitive Compensation, Medical, Dental, Vision, 401K, Team Member Merchandise Discounts, Athletic Club Membership Discounts, and More!

Recommended Skills

  • Active Listening
  • Adaptability
  • Analytical
  • Call Centers
  • Communication
  • Customer Relationship Management
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Job ID: 2429968939

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