Arconic (NYSE: ARNC) creates breakthrough products that shape industries. Working in close partnership with our customers, we solve complex engineering challenges to transform the way we fly, drive, build and power. Through the ingenuity of our people and cutting-edge advanced manufacturing techniques, we deliver these products at a quality and efficiency that ensure customer success and shareholder value.
Building and Construction Systems, a business unit of Arconic, is the leading manufacturer of architectural aluminum products and systems for the commercial construction industry. Kawneer is part of Arconic’s global Building and Construction Systems (BCS) business unit, which manufactures and markets architectural systems and products in North America, Europe, Asia and the Middle East. This position is located in Springdale Arkansas.
Job Responsibilities and Duties:
Responsible for managing a backlog of identified customers in geographic locations.
Timeliness of responses to customers via email and phone call is key.
Order management process flow throughout the front-end and manufacturing process (estimating, drafting, engineering, order entry, and takeoff) by partnering with individuals from the various areas (estimating, drafting, etc.), problem solving, and best practice sharing to support customer needs.
Within order management, responsibilities also include but are not limited to processing LOI’s, purchase orders, sales tax credits, feedback and claims management, and transferring orders to other locations.
Order date management of backlog to include reviewing backlog, proactive management of orders that may not meet original deadline, notifying customers of status if something has changed, and working with plant personnel around scheduling.
Position is in direct communication and interacts with: customers(internal and external), sales team, estimation, drafting/engineering, takeoff, order processing team members, and manufacturing personnel.
Resolves customer concerns and field issues. Escalates as needed.
Self-directed and works independently.
Be proactive vs reactive.
Coordinates and advances project status, from Order Entry through Engineering and Manufacturing.
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Working in close partnership with our customers, we solve complex engineering challenges to transform the way we fly, drive, build and power.
Through the ingenuity of our people and cutting-edge advanced manufacturing techniques, we deliver products at a quality and efficiency that ensures customer success and shareholder value. From advanced materials that are helping make the concept cars of today the reality of tomorrow, to engine components that operate in temperatures above their melting point. We break barriers. We engineer solutions.