The Inside Sales Coordinator represents the Company to current leads, existing customers and prospects to identify business opportunities for the company through communication. The ISC-s primary objective is to generate opportunities to quote parts, repairs, and services and document all activity in the customer relationship management (CRM) database.
Role and Responsibilities:
Record and update information about competition and customer buying habits and timeline.
Document all communication with customer utilizing proper processes. Collaborate directly with Customer Service Representatives, Marketing, Sales and Estimation to obtain the necessary information to respond intelligently to the customer.
While this is a non-technical sales role, the ISC is expected to learn about the Company-s products and services to speak in an intelligent manner with the customer.
Communicate internally with other department staff and the customer in a clear and professional manner.
Manage time effectively, meet personal goals and work effectively with other members of the team.
Other duties as assigned.
Business to Business phone selling experience using effective and professional phone conversation skills.
Strong research and data documentation skills.
Superior listening ability, business acumen, prospecting habits and resiliency in a communication driven environment.
Proficient with Microsoft Office suite and CRM / ERP systems.
Salesforce experience highly desirable
Epicor (ERP Software) experience highly desirable
Any combination of the above criteria will also be considered.
Education: High school diploma or equivalent
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Business To Business
Enterprise Resource Planning