Ability to handle a high volume of calls while maintaining accurate and timely service

Ability to maintain composure when merchant may be unhappy with service(s) or suggested resolution

Active Listener: giving full attention to others, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Critical Thinker: using logic and reasoning to identify the strengths and weaknesses of alternate solutions or approaches to problems.

Coordination: adjusting actions in relation to others' actions

Adaptable, flexible, and willingness to embrace change as needed

High level of integrity and trustworthiness due to the sensitivity and confidentiality of information and data that is handled

Strong initiative and dedication to quality

Effective time management skills

Highly organized with advanced multi-tasking and follow-up skills

Ability to learn new ideas and technologies quickly and accurately

Ability to handle high stress situations and quickly adaptable to change in a fast-paced environment

Excellent written and verbal communication skills with all levels of colleagues, clients, vendors, etc.

Ability to prioritize effectively in order to satisfy the needs of the customer, both internal and external, as well as management

Strong and proactive problem solving skills and ability to reason and resolve with little or no guidance

Good command of the English language, both written and spoken.

Self-motivation and self-reliance

Excellent judgment and decision making skills

Must be adaptable, flexible and willing to change with a positive attitude

Basic computer skills

Attention to detail and accuracy