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Bilingual Benefits Customer Service Representative - Bilingual

Kelly Services Minneapolis Full-Time
$16.75/ hour
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Kelly Services is currently seeking Bilingual Benefits Customer Service Representatives for one of our top clients in Minneapolis, Minnesota.  This is great opportunity to get your foot in the door with a rapidly, expanding organization.  The job details are listed below:   Job Description: The Benefit Customer Service Representative provides customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues. Key Responsibilities: • Provide a high level of customer service support when handling customers’ questions/complaints in respect to defined benefit pension and/or health and welfare plans.  • Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments). • Respond professionally to customer inquiries/complaints received via phone, email or other communication channels. • Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities. • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements. • Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.  • Read and understand client’s plan documents, amendments or online knowledgebase tools, etc. • Collect relevant information, determine immediate requests/questions and also anticipate the future needs of the member. • Maintain diplomacy and tact while dealing with upset or escalated callers. • Maintain and document complete and accurate call and case notes. • Participate in team meetings and training. • Possess a cooperative and positive attitude towards customers, internal contacts and team members. • Perform other duties as assigned. Skills and Qualifications: • Minimum 1-2 years’ experience in a customer service setting. 2-3+ years is preferred. • High School Diploma or equivalent required. Associate or Bachelor’s degree preferred. • Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word). • Strong computer skills with the ability to navigate multiple software applications. • Ability to type 30-40 WPM. • Working knowledge of health and welfare and/or defined benefit pension plans a plus.  • Fluent in Spanish a plus. • Excellent ability to communicate effectively using the English / Spanish language in a customer service setting, including verbal and written communication skills. • Ability to quickly assess current state issues and formulate a response/resolution using analytical and problem-solving skills. • Ability to work in a multi-tasked environment and prioritize and organize work. • High level attention to detail. • Ability to work in a team environment. • Ability to understand and follow oral and written instructions. • Must have excellent attendance and be punctual to work.   Terms of Assignment:  • 4-month contract assignment with the possibility of extension.  • Schedule: 30 – 40 hours/week with some overtime requested. Must be available 7am-6pm CST, and through 8pm CST during periods that require extended hours.  • Pay Rate: $16.75/hour for those fluent in Spanish.   As a Kelly Services candidate you will have access to numerous perks, including:   Exposure to a variety of career opportunities as a result of our expansive network of client companies  Career guides, information and tools to help you successfully position yourself throughout every stage of your career Access to more than 3,000 online training courses through our Kelly Learning Center Weekly pay and service bonus plans Group- rate insurance options available immediately upon hire* Apply Today!

Why Kelly®?

At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

About Kelly Services®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit URL blocked - click to apply and connect with us on URL blocked - click to apply, URL blocked - click to apply and URL blocked - click to apply.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. URL blocked - click to apply


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Bilingual Benefits Customer Service Representative - Bilingual
$16.75/ hour
Estimated Salary: $64K
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Job ID: US41L3NW_BH1590295


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It all began when William R. Kelly—founder of the temporary staffing industry—established Kelly Services® in 1946. The company's traditional expertise started with office services, call center, light industrial, and electronic assembly staffing. Through the years, we expanded our expertise and established a proven record of successfully matching job seekers to opportunities in disciplines such as science, engineering, law, education, healthcare, IT, and finance. As a Fortune 500® company, Kelly® has evolved into a global workforce solutions leader, making employment connections for nearly half a million people around the world every year. Since our founding, we have embodied the true spirit of social responsibility. Our character and values resonate through our culture. Inherently—through our core business focus—we seek to improve the quality of life for our employees, their families, and their communities, as well as society at large. We embrace the role we play and the value we contribute to society—whether ensuring equal opportunity to employment, promoting safer workplace conditions, advocating for healthcare reform, or adhering to sustainable business practices. Together with our employees and our customers, we will continue to work toward ensuring that our legacy will remain strong for generations to come. For more than 60 years, people have trusted Kelly Services to help them reach their career goals. We are your proven link to employment opportunities that will pave the way for a successful future. Whoever and wherever you are—and with the right skills and attitude—Kelly can help you find a job, expand your career, and build your future.

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