Supervises: Parts, Sales, and Service Manager, Administration at their location
Responsible for the achievement of the location business plan objectives and fulfilling the expectations of all stakeholders (owners, customers, and employees). Provides leadership in evaluating, allocating, and managing human, physical and financial resources for the location. Optimizes the profitable growth of the business, the personal growth of the employees, and the satisfaction of customers.
Maintain responsibility for the sales territory associated with the given store location; this includes day-to-day management of the sales staff and communicating to the Vice President of Sales on situations when outside normal margin expectations or Multi-Unit Deals.
Monitor and communicate trends in customers business activities and agricultural practices
Maintain current knowledge of used equipment values and ability to evaluate properly for trading purposes
Monitor competitive activity / pricing / products and communicate these issues accordingly
Lead the location in maintaining a clean, organized, and customer friendly environment to ensure 100% customer satisfaction in all departments
Coordinates directly with Department managers and customers to ensure conflict resolution is achieved in a manner that is favorable to all parties involved
Coordinates with the Leadership team (which includes the CEO, Vice President of Sales, Vice President of Aftermarket, Vice President of Customer Support) to develop and implement a comprehensive strategic business plan which integrates the business values, mission, resources and goals
Evaluate the staffing needs of the location as well as the quality of the current staffing and communicates these observations to the Leadership Team
Create a positive environment and maintain open communication with all employees to boost morale and ensure that employees feel comfortable communicating any concerns and problems to the Location Manager
Coordinate with Management and other Location Managers to achieve overall operating goals of the company
Coordinates with the Leadership team and location department managers in scheduling, planning, and facilitating of all monthly employee meetings (including safety).
Leads community involvement to ensure that the companys reputation and image in the community is consistent with its overall vision and objectives
Communicate the current supplier relationship and any need for changes or additions in regards to suppliers to the Leadership Team
Coordinates with Leadership Team and department managers to ensure all departments achieve revenue growth as well as sales and profitability goals
Coordinates with Leadership Team and department managers to hold all location employees accountable for performance metrics and adhering to the company policies and procedures
Coordinates with Leadership Team and department managers to facilitate hiring, development, evaluation, and effectiveness of the employees at the given location
Experience, Education, Skills and Knowledge:
5+ years experience in a retail environment
1+ additional years experience as a parts or service manager or in a sales role preferred
Experience dealing with elevated customer issues
Familiar with John Deere and competitive products
Knowledge of financial metrics, marketing experience and a solid understanding of sales, parts, and service operations
Solid analytical, business planning, problem solving, and communication skills
Ability to lead and motivate others
Bachelors degree in Agriculture, Business or equivalent experience required
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Job ID: 19055
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