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Help Desk Specialist

ITAC Solutions, LLC Franklin, TN Contractor
$54,406.00 (Careerbuilder est.) What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
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ITAC Solutions is seeking Helpdesk Specialists for multiple positions in Franklin, TN.

What you’ll be doing (duties of this position):

  • Create and manage Service Requests, Incidents, and Problems through a ticketing system.
  • Answer inbound service calls to ensure minimal abandoned calls.
  • Administer the ticketing system:
  • Verify tickets are dispatching according to policy.
  • Perform any other task or duty as assigned or required.

What you’ll need to be considered (requirements):

  • 1 year of experience in an inbound, customer support role OR in a job supporting Windows Desktops and/or Servers.
  • High School Diploma or GED
 

Recommended skills

Dispatching
Issue Tracking Systems
Microsoft Windows
Help Desk
Customer Support

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

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What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$54,406
Avg. Yearly Salary
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Job ID: BHJOB8234_24502

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