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Customer Experience & Bus Ops Intern at American Fidelity Education Services Division

Customer Experience & Bus Ops Intern

American Fidelity Education Services Division Oklahoma City, OK Part-Time
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Customer Experience Internship

Job duties include, but not limited to:

  • Responding to Customer emails and calls
  • Answering Customer calls regarding status of their claim
  • Proactively educating customers on tools and resources available to them
  • Answering policy questions for Customers

Business Operations Internship

Job duties include, but not limited to:

  • Answering Customer emails and calls regarding their claims and account questions
  • Reviewing and reconciling Customer bills and payments
  • Proactively educating Customers n tools and resources available to them
  • Data entry Customer insurance forms and applications

An ideal candidate:

  • Wants to learn more about working in a corporation
  • Is Customer focused – enjoys engaging with people through phone and email
  • Possesses excellent communication skills, both oral and written
  • Is flexible to adapt to serve Customers and achieve team goals
  • Has the technical skills required for navigating multiple systems and learning new technology

Recommended skills

Insurance
Claims
Service Orientation
Learning
Data Entry
Communication
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Job ID: 5379

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